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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Fast and easy service

Everything can be done online or through the mobile banking app. I love how they have 24 hour customer service. Always reliable and helpful as they also have an online chat! Overall good bank ! Reviewed on: 31st March 2021

Easy peasy, lemony squeezy!

Moving back to the UK this was my bank of choice, their process was simple and swift. Since being with them i've never had any issues and i've always been able to get the infomation i need either from their website, phone app or calling up. I'm happy i chose them as my main bank. Their savings accounts are also very useful, without even realising ive gained interest over the past year on my account, every little helps! If you're looking for a great bank, this is the one for you. Reviewed on: 31st March 2021

Metro bank is superb

The service at any Metro bank is very friendly and always helpful. Also, the opening hours are very convenient for me. Reviewed on: 31st March 2021

Modern Efficent Friendly

With it being open for extended hours unlike other banks and it's very modern intuitive app it's so efficent and easy to bank with metro. At the bank everyone is so helpful and you really feel like your part of a family not a bank. It's the only bank for me. Reviewed on: 31st March 2021

best online on phone and in bank

My review title says it all. I have no trouble with any of the customer based parts of the bank. The staff in all sectors of the bank that customers use are all friendly polite patient nd know their jobs. In my own experience with my bank all I have had is a positive experience and outcome Reviewed on: 31st March 2021

best bank I have ever used

Metro is amazing, they are open 7 days a week. They print your bank card while you wait. There is always someone to help you. Unlike other banks that expect you to do everything with machines they have a counter where staff do things the old fashioned way. They care about there customers they don't just think about money. I would tell anybody that they should try METRO before any other bank Reviewed on: 31st March 2021

more than you expect

in store experience above what you expect Reviewed on: 31st March 2021

A 21 century bank poised to make a difference

It really is the little things that matter. From having to call the customer care number and you're speaking to someone within 2 minutes or less, to being able to do almost everything online that mean you do not even have to call the customer care number in the first place. A bank that is open 7days a week, acknowledging the fact that people work varied hours, shows this bank is putting its customers first. Metro bank is a very modern bank that embraces technology and its no wonder why many people are attracted to its services. Reviewed on: 31st March 2021

.

Excellent Customer service. Always a friendly smile when you walk into branch. The App is so simple to use. Reviewed on: 31st March 2021

Low charges and a satisfied customer

Am satisfied with the services I have received for nearly 10 years now. Low charges as well Reviewed on: 31st March 2021

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