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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Very helpful staff

Always satisfied their service.Staff always ready for help costumer. Reviewed on: 31st March 2021

LIKE A BREATH OF FRESH AIR DEALING WITH METRO BANK STAFF

PLEASURE TO DEAL WITH, THEY TAKE INTEREST IN YOU AND NOTHING IS TOO MUCH TROUBLE. I NEEDED TO TAKE SOME TABLETS AND NEEDED SOME WATER, ASKEDIN STORE AND THEY COULD NOT HAVE BEEN MORE HELPFUL. EXCELENT SERVICE CANT PRAISE METRO BANK ENOUGH Reviewed on: 31st March 2021

Brilliant

Everything and more you could need from a modem bank Reviewed on: 31st March 2021

Very convenient bank

Unlike most banks this bank is open late. They are very good with people with bad credit too! Reviewed on: 31st March 2021

veri good

4.................................................................................................. Reviewed on: 31st March 2021

Putting customer requirements first

Metro Banks finally addressed what was missing, banking hours that are convenient for most working people, open late and on weekends is what made the difference. The customer service both in branch on telephone service has been exemplary and the website easy to use. Losing a card on the way to the airport and having one reprinted in 10 minutes thus avoiding to having cancel flights (yes this was before COVID) and not wait 2 weeks for a replacement has saved me numerous times too. Customer service and satisfaction wins! Reviewed on: 31st March 2021

Always there

I've never had any problems dealing with Metrobank and I have been a customer for more than 5 years. Day-to-day, I use the excellent online app, but I do use the bank's branches now and again - especially if I need to talk something through. Good job! Reviewed on: 31st March 2021

Excellent customer service and good app

Opening an account was a delight. Love the personal touches and ease of managing my account. Reviewed on: 31st March 2021

Amazing service

This bank is doing stuff that no other bank has brought to the uk. Same day card printing, free money machines, same day business accounts, open longer and so much more. Other banks may really step up their game! Reviewed on: 31st March 2021

just lost for words

i've been banking with metro bank for awhile now. they only had one store that was local to me which amounted to being an hour away and i'm from London so banks are never that hard to find so it was truly early days for metro. i must say the customer service, the welcome you get from entering the store, the help the patience. the way everyone is so organised and helpful creates an environment of being safe and truly being made comfortable whilst they sort out whatever inquiry you have. easily the number one bank in the UK without a doubt, otherwise i would'nt of referred so many friends and family to join this bank. keep up the good work! Reviewed on: 31st March 2021

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