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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great customer service

Always helpful and they try their best, the systems let the teams down but the people try their best Reviewed on: 25th March 2021

Great Bank

When I switched to Metro Bank it was one of my better decisions they are just so easy to deal with Reviewed on: 25th March 2021

Vibrant, exciting and exhilarating

Everytime I visit this bank or even walk past my local high street kensington branch I feel my energy lifting as the bright colours of its exterior and interior awake a sense of excitement, a sense of change. I feel like our future generations will enjoy wealth and good health. So I would give Metro Bank a 10/10 for its marketing concept. Had they chosen dull light colours for its buildings and advertising I don't think I would have relied on this bank. It's marketing idea of displaying bright reds and blues make me feel they really are serious about our lives and have taken a risk of being bold and standing firm in their belief of delivering good products and reliable service. They (in normal times) leave their doors open until 8pm and are even open on Sundays. Metro Bank have spacious buildings which give customers a feeling of relaxation and comfort. Thank you Metro Bank. Reviewed on: 25th March 2021

Very good

They are friendly and very good customer service Reviewed on: 25th March 2021

Help with a smile

Never too busy to give time to help. Calm, collected and knowledgeable. Problems solved in a swift and polite manner so that I always feel that I am a special customer Reviewed on: 25th March 2021

Excellent High Street Bank

One of the leading banks in the UK. Very professional and friendly advisers. Thank you. Reviewed on: 25th March 2021

put in

gave 4 stars because i cannot charge money in the account through post office Reviewed on: 25th March 2021

EFFICIENT - EVERY TIME

It seems so alien to recommend a bank to anyone - but as a convert to Metro, I have done it several times. The experience is SO different.Metro is easy to use on a day to day basis but they are really good for the less common needs when the staff are pleasant too. Reviewed on: 25th March 2021

Bank experience

All good, never had a problem and when I had to visit a branch, staff all friendly and efficient Reviewed on: 25th March 2021

Service review

Amazing customer service. Friendly office atmosphere! It's a pleasure to be Metro bank client! Reviewed on: 25th March 2021

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