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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Excellent

Easy to bank with, nothing too much trouble, great banking hours to help everyone. Staff are very friendly. Reviewed on: 25th March 2021

Incredible Personal Service

The staff at Metro are brilliant.... we are 100% remote and everyone including out of hours team are simply amazing Reviewed on: 25th March 2021

Supreme

Simply no1 !!!!!! I would like recommend to everyone ! Reviewed on: 25th March 2021

Bank that goes the extra mile to provide customer service

I am a very happy metrobank customer since their early days in London. Best customer service bar none. Always friendly and available even throughout this current madness. I lost my card in Switzerland once and they sent me money through western union within minutes...and that was on sunday. They are more like a personal concierge service then a traditional bank. There hasnt been a single negative experience in 9 years. Also they're foreign exchange rate is based on FX rather than bank of england which means im always getting the best rates Reviewed on: 24th March 2021

Essential

Excellent Customer Service and convenient opening times even during COVID -19 Pandemic Reviewed on: 24th March 2021

Brilliant bank

Metro bank are great! I had just got a job at 15 years old and i desperately needed to open a bank account i opened a bank account with them and also got my card on the same day! Reviewed on: 24th March 2021

Happy Banking

Perfect, friendly staff, easy banking Reviewed on: 24th March 2021

Metro Bank is great

I really like Metro Bank because it tells me how much money I have collected. For example, I have £515.90 and I want to take away £100 to give to charity! And I really like the coin counting machine. Edwin (age 5) Reviewed on: 24th March 2021

metro bank is accessible and superb

Im a young lad who banks with metrobank and has been banking for almost a yr now and i think the establishment is fantastic . They focus more on customers and proveding them the help they need very quickly and fast . i think its just like mc donalds fast service . where as other banks dont pick up the calls and delay in helping you in service. i mean ill give u a example some times id lose my card or break it by accident and other banks would tell you to come into the bank then after 1 week you recieve your card but with this fantastic im banking with you can just ring the bank up to tell them you lost your card or you can go there yourself and they would get you a new bank card within 20min. i think theyre the best bank proveding services. Reviewed on: 24th March 2021

User experience

I love that Metro banks as a super intuitive app, you can access a real human every day of the year, and they make the mundane difficult processes easy. I never thought i would be able to find a bank who could do this, especially after a terrible experience in my previous bank. thanks metrobank! Reviewed on: 24th March 2021

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