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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

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gave 4 stars because i cannot charge money in the account through post office Reviewed on: 25th March 2021

EFFICIENT - EVERY TIME

It seems so alien to recommend a bank to anyone - but as a convert to Metro, I have done it several times. The experience is SO different.Metro is easy to use on a day to day basis but they are really good for the less common needs when the staff are pleasant too. Reviewed on: 25th March 2021

Bank experience

All good, never had a problem and when I had to visit a branch, staff all friendly and efficient Reviewed on: 25th March 2021

Service review

Amazing customer service. Friendly office atmosphere! It's a pleasure to be Metro bank client! Reviewed on: 25th March 2021

Excellent

Easy to bank with, nothing too much trouble, great banking hours to help everyone. Staff are very friendly. Reviewed on: 25th March 2021

Incredible Personal Service

The staff at Metro are brilliant.... we are 100% remote and everyone including out of hours team are simply amazing Reviewed on: 25th March 2021

Supreme

Simply no1 !!!!!! I would like recommend to everyone ! Reviewed on: 25th March 2021

Bank that goes the extra mile to provide customer service

I am a very happy metrobank customer since their early days in London. Best customer service bar none. Always friendly and available even throughout this current madness. I lost my card in Switzerland once and they sent me money through western union within minutes...and that was on sunday. They are more like a personal concierge service then a traditional bank. There hasnt been a single negative experience in 9 years. Also they're foreign exchange rate is based on FX rather than bank of england which means im always getting the best rates Reviewed on: 24th March 2021

Essential

Excellent Customer Service and convenient opening times even during COVID -19 Pandemic Reviewed on: 24th March 2021

Brilliant bank

Metro bank are great! I had just got a job at 15 years old and i desperately needed to open a bank account i opened a bank account with them and also got my card on the same day! Reviewed on: 24th March 2021

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