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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Happy Banking

Perfect, friendly staff, easy banking Reviewed on: 24th March 2021

Metro Bank is great

I really like Metro Bank because it tells me how much money I have collected. For example, I have £515.90 and I want to take away £100 to give to charity! And I really like the coin counting machine. Edwin (age 5) Reviewed on: 24th March 2021

metro bank is accessible and superb

Im a young lad who banks with metrobank and has been banking for almost a yr now and i think the establishment is fantastic . They focus more on customers and proveding them the help they need very quickly and fast . i think its just like mc donalds fast service . where as other banks dont pick up the calls and delay in helping you in service. i mean ill give u a example some times id lose my card or break it by accident and other banks would tell you to come into the bank then after 1 week you recieve your card but with this fantastic im banking with you can just ring the bank up to tell them you lost your card or you can go there yourself and they would get you a new bank card within 20min. i think theyre the best bank proveding services. Reviewed on: 24th March 2021

User experience

I love that Metro banks as a super intuitive app, you can access a real human every day of the year, and they make the mundane difficult processes easy. I never thought i would be able to find a bank who could do this, especially after a terrible experience in my previous bank. thanks metrobank! Reviewed on: 24th March 2021

By Far The Best

Best branches and wonderful opening times hassle free to set up an account the way banking should be. Reviewed on: 24th March 2021

Current Account

Customer service is amazing Reviewed on: 24th March 2021

Fast and easy services.

Good and straightforward banking, many branches with friendly staff. Clean and refreshing environment within branches. Reviewed on: 24th March 2021

Thanks

Great Customer Service , always helpful, thanks metro bank Reviewed on: 24th March 2021

I have never had a bad experience with this bank

Everything has always ran smoothly, staff, whether in store or over the phone are always very pleasant, polite, friendly, efficient and professional. I have never had one problem with the way the bank operates and have had no problems with my accounts or banking. Altogether a very good bank experience. Reviewed on: 24th March 2021

Decent bank to use

Very good available all the time when ever you need to call 247 Reviewed on: 24th March 2021

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