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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy to use and very manageable.

I find Metro Bank to be very useful in that I can call them any day of the week and get help, their mobile banking app is very easily navigated and they are very helpful both in branch, on the phone and online. I would definitely recommend them to a friend or family member. Reviewed on: 24th March 2021

great service provider.

The bank is open at better times -before work, and weekends and always have friendly staff. Every time I have used the bank , it was efficient , fast and met all needs from paying in money, to cashing up coins and adding to my mortgage. Reviewed on: 24th March 2021

The best Bank I have dealt with in over forty years!

You are ALWAYS greeted individually and directed to the best place for your intended business. Products are clearly and honestly described. Branches are clean, modern and superbly furnished. Any other (High Street) Bank would be a let down after Metro! Reviewed on: 24th March 2021

very professional, great face to face service

I have always found the staff to be very polite and helpful. Service is excellent. Reviewed on: 24th March 2021

Customer service is second to none

Its blatantly clear why Metro Bank is rated number one for customer service. I am able to get through to a Metro Bank representative within an instant, which can't be said about my HSBC account. I recommend Metro Bank to anyone & everyone who has had a bad experience with banking, they will restore faith in how financial institutions operate their business & prioritise their customers. Reviewed on: 24th March 2021

Lovely people, Easy process, professional and understanding

So easy to pay money in or take money out, quick and easy. Reviewed on: 24th March 2021

I would recommend it

I am very pleased with my Metro Bank Current Account. I am happy to use it abroad also, it’s really convenient. Reviewed on: 24th March 2021

Best Bank!

Every issue that I meet or any information that I need I receive a quick response and quick solving! Reviewed on: 24th March 2021

Good Bank

I find Metro Bank and staff to be professional, and always very friendly Reviewed on: 24th March 2021

Heart warming

The best bank known to man, always show great customer service and professionalism! Reviewed on: 24th March 2021

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