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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

MetroBank customer for 8 years

I've been a Metrobank customer since 2013 and I've never had any issues. Fast and efficient customer support. Reviewed on: 24th March 2021

Bank with a difference in style of banking

I think Metro Bank operates a unique strategy to woo its customers firstly and then ensures it delivers the customer satisfaction it promises to its customers. This can be in varied banking products or face to face interactions Reviewed on: 24th March 2021

Best bank

Best customer service very informative and friendly great products real people bank Reviewed on: 24th March 2021

First class customer service

All the staff at metro bank (in the bank and online) have excellent customer service skills. They put you at ease, are friendly without being patronising, very patient and helpful. Reviewed on: 24th March 2021

Simple, effective banking!

I’ve been a customer of Metro Bank since 2017 and i’ve had nothing but positive experiences with Metro Bank, from their amazing services such as in store card printing so you don’t have to wait days for a new card, super helpful in store staff who are extremely polite, don’t keep you waiting long and always know how to help to your customer service line, there’s a lot to love. I’d recommend anyone switching bank to consider Metro Bank, you will not be disappointed! Reviewed on: 24th March 2021

Love this bank

Really easy to use the app and love seeing the insights Reviewed on: 24th March 2021

Easy, friendly, accessible

Fuss free internet banking, instant update, helpful staff, safely accessible even during COVID Reviewed on: 24th March 2021

Happy Friendly and Fast

Always a quick service and happy to help.Safe and secure transactions and I am always asked how I am and get a thank you. Reviewed on: 24th March 2021

best bank ever

i have lost my bank card a few times and a quick trip to the bank and i have a new card, swiftly and safely. Queries over the phone are solved with professionalism and accuracy plus the bank opens until late and on weekends as well. What's not to love about Metro bank, im loyal to this bank. Reviewed on: 24th March 2021

A Brilliant and Friendly Service

Anytime I need some assistance, it's not far away, and Metro Bank doesn't make it impossibly tricky to get in touch or to speak to the correct people. The online banking is simple and effective, giving me access to all my accounts on one easily navigated home page, and allowing me to set up new payees or send money to existing ones with no issues. The security is brilliant and the fraud team even more so, as they sorted out my case immediately and made me feel secure in doing so. I have recommended Metro Bank to many people and will continue in doing so. Reviewed on: 24th March 2021

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