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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Good Bank

I find Metro Bank and staff to be professional, and always very friendly Reviewed on: 24th March 2021

Heart warming

The best bank known to man, always show great customer service and professionalism! Reviewed on: 24th March 2021

MetroBank customer for 8 years

I've been a Metrobank customer since 2013 and I've never had any issues. Fast and efficient customer support. Reviewed on: 24th March 2021

Bank with a difference in style of banking

I think Metro Bank operates a unique strategy to woo its customers firstly and then ensures it delivers the customer satisfaction it promises to its customers. This can be in varied banking products or face to face interactions Reviewed on: 24th March 2021

Best bank

Best customer service very informative and friendly great products real people bank Reviewed on: 24th March 2021

First class customer service

All the staff at metro bank (in the bank and online) have excellent customer service skills. They put you at ease, are friendly without being patronising, very patient and helpful. Reviewed on: 24th March 2021

Simple, effective banking!

I’ve been a customer of Metro Bank since 2017 and i’ve had nothing but positive experiences with Metro Bank, from their amazing services such as in store card printing so you don’t have to wait days for a new card, super helpful in store staff who are extremely polite, don’t keep you waiting long and always know how to help to your customer service line, there’s a lot to love. I’d recommend anyone switching bank to consider Metro Bank, you will not be disappointed! Reviewed on: 24th March 2021

Love this bank

Really easy to use the app and love seeing the insights Reviewed on: 24th March 2021

Easy, friendly, accessible

Fuss free internet banking, instant update, helpful staff, safely accessible even during COVID Reviewed on: 24th March 2021

Happy Friendly and Fast

Always a quick service and happy to help.Safe and secure transactions and I am always asked how I am and get a thank you. Reviewed on: 24th March 2021

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