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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Easy, covenient and welcoming

What a breath of fresh air compared to the stuff instutional banks. I opened an account within minutes and even left with a cheque book on the same day. They don't have branches, they have stores with open access and friendly staff. Top this off with low transaction fees, decent rates and super-friendly staff - these guys have set a benchmark for others to aspire to. Reviewed on: 24th March 2021

excellent service

always look after customer Amazing customer service Reviewed on: 24th March 2021

Great bank! So convenient

Every time I go in, the customer service is unbelievable Reviewed on: 24th March 2021

Excellent service

First class online banking experience every time Reviewed on: 24th March 2021

People-People Bank

Metro Bank is a real people-people bank who look after its customers really well and have good range of products to choose from. Love the Metro app. Reviewed on: 24th March 2021

Great service

Throughout my dealings with Metro Bank I’ve always encountered the friendliest of staff, who’ve made things as simple and hassle free as possible. Reviewed on: 24th March 2021

Goes beyond expectations

2 things I would like to mention. 1 I used the phone connection to the bank, this was 3 to 4 years ago. I was transferring money for a holiday and got chatting, there was no rush. The person on the phone was interested in where I was going which was Singapore. We ended up chatting for an hour.I live on my own and was nice to chat. Which now during this pandemic we appreciate more. METRO BANK was doing this years before. At the end of an hour chat, the person said, I've enjoyed our chat. Im crediting your account with £5 as you made my day. 2 My Local Metro Bank in Aylesbury. Knew me and knew I was learning to drive Buses. When they learnt I passed my bus drivers license, they had got me a mini Double decker bus, a box of chocolates and a card. No other bank has been this personal to me. We still have a laugh when I pop in. I try not to pop in as much at the moment to protect them They normally ask if I have crashed yet lol Thank you Metro Bank, a big thank you to the Staff of the Aylesbury Branch Reviewed on: 24th March 2021

Excellent service

Excellent service great people and polite the way they welcome you when you go to the bank is amazing love the service Reviewed on: 24th March 2021

Best bank for everybody

Very friendly and helpful staff. Always willing to help and treating people with respect. Very good products. Perfect for young savers account and no fees while traveling abroad. Very user-friendly app and internet banking options. I wouldn't change it for the world! Reviewed on: 24th March 2021

Wicked and helpful banking child friendly

I love the friendly people when I walk in metro Bank and normally they always resolve my problem Reviewed on: 24th March 2021

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Metro Bank: Current account reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Metro Bank: Current account now

Metro Bank Current account reviews (10576)

Easy, covenient and welcoming

excellent service

Great bank! So convenient

Excellent service

People-People Bank

Great service

Goes beyond expectations

Excellent service

Best bank for everybody

Wicked and helpful banking child friendly

Do you have a different Metro Bank product?

Want to see more from Metro Bank?

Travel Money

Instant Access Savings

Young Saver

Join Smart Money People

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