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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

best bank ever

i have lost my bank card a few times and a quick trip to the bank and i have a new card, swiftly and safely. Queries over the phone are solved with professionalism and accuracy plus the bank opens until late and on weekends as well. What's not to love about Metro bank, im loyal to this bank. Reviewed on: 24th March 2021

A Brilliant and Friendly Service

Anytime I need some assistance, it's not far away, and Metro Bank doesn't make it impossibly tricky to get in touch or to speak to the correct people. The online banking is simple and effective, giving me access to all my accounts on one easily navigated home page, and allowing me to set up new payees or send money to existing ones with no issues. The security is brilliant and the fraud team even more so, as they sorted out my case immediately and made me feel secure in doing so. I have recommended Metro Bank to many people and will continue in doing so. Reviewed on: 24th March 2021

Amazing hassle-free bank

I cannot recommend enough! Before Metro Bank, I never found banking pleasurable or easy. Metro bank is very easy to deal with, the Personal Banking online platform and phone app are straight forward and easy to use. Customer services are always kind and helpful, you never have to wait long to be put through. the staff in-bank is always helpful, polite and organized. I'm would like to have all my financial bits with Metro bank (e.g. Shares ISA), I know it's only a matter of time! Reviewed on: 24th March 2021

Very easy to use

Been with metro since I was 15 and I’ve never had a problem with the app nor their service Reviewed on: 24th March 2021

Terrific banking

Whenever I've had to contact them Metrobank have been very helpful. They're friendy and professional. The app and its features are exactly what I need. They're open extended hours so if I need to go into the branches I can. Reviewed on: 24th March 2021

Easy, covenient and welcoming

What a breath of fresh air compared to the stuff instutional banks. I opened an account within minutes and even left with a cheque book on the same day. They don't have branches, they have stores with open access and friendly staff. Top this off with low transaction fees, decent rates and super-friendly staff - these guys have set a benchmark for others to aspire to. Reviewed on: 24th March 2021

excellent service

always look after customer Amazing customer service Reviewed on: 24th March 2021

Great bank! So convenient

Every time I go in, the customer service is unbelievable Reviewed on: 24th March 2021

Excellent service

First class online banking experience every time Reviewed on: 24th March 2021

People-People Bank

Metro Bank is a real people-people bank who look after its customers really well and have good range of products to choose from. Love the Metro app. Reviewed on: 24th March 2021

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