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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Amazing hassle-free bank

I cannot recommend enough! Before Metro Bank, I never found banking pleasurable or easy. Metro bank is very easy to deal with, the Personal Banking online platform and phone app are straight forward and easy to use. Customer services are always kind and helpful, you never have to wait long to be put through. the staff in-bank is always helpful, polite and organized. I'm would like to have all my financial bits with Metro bank (e.g. Shares ISA), I know it's only a matter of time! Reviewed on: 24th March 2021

Very easy to use

Been with metro since I was 15 and I’ve never had a problem with the app nor their service Reviewed on: 24th March 2021

Terrific banking

Whenever I've had to contact them Metrobank have been very helpful. They're friendy and professional. The app and its features are exactly what I need. They're open extended hours so if I need to go into the branches I can. Reviewed on: 24th March 2021

Easy, covenient and welcoming

What a breath of fresh air compared to the stuff instutional banks. I opened an account within minutes and even left with a cheque book on the same day. They don't have branches, they have stores with open access and friendly staff. Top this off with low transaction fees, decent rates and super-friendly staff - these guys have set a benchmark for others to aspire to. Reviewed on: 24th March 2021

excellent service

always look after customer Amazing customer service Reviewed on: 24th March 2021

Great bank! So convenient

Every time I go in, the customer service is unbelievable Reviewed on: 24th March 2021

Excellent service

First class online banking experience every time Reviewed on: 24th March 2021

People-People Bank

Metro Bank is a real people-people bank who look after its customers really well and have good range of products to choose from. Love the Metro app. Reviewed on: 24th March 2021

Great service

Throughout my dealings with Metro Bank I’ve always encountered the friendliest of staff, who’ve made things as simple and hassle free as possible. Reviewed on: 24th March 2021

Goes beyond expectations

2 things I would like to mention. 1 I used the phone connection to the bank, this was 3 to 4 years ago. I was transferring money for a holiday and got chatting, there was no rush. The person on the phone was interested in where I was going which was Singapore. We ended up chatting for an hour.I live on my own and was nice to chat. Which now during this pandemic we appreciate more. METRO BANK was doing this years before. At the end of an hour chat, the person said, I've enjoyed our chat. Im crediting your account with £5 as you made my day. 2 My Local Metro Bank in Aylesbury. Knew me and knew I was learning to drive Buses. When they learnt I passed my bus drivers license, they had got me a mini Double decker bus, a box of chocolates and a card. No other bank has been this personal to me. We still have a laugh when I pop in. I try not to pop in as much at the moment to protect them They normally ask if I have crashed yet lol Thank you Metro Bank, a big thank you to the Staff of the Aylesbury Branch Reviewed on: 24th March 2021

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