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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Customer service - friendly

I’ve always struggled with anxiety and sorting out problems I may have especially when it comes to sorting out any bank issues. Metro bank always make the experience customer friendly and calm as well as helping me as best they can. They also are really flexible and understanding to my busy hours working at the hospital throughout the pandemic Reviewed on: 25th March 2021

Friendliest and easiest banking in the UK.

Always a positive experience with easy and straightforward customer service. Reviewed on: 25th March 2021

Best bank

I love metro bank. Modern, fantastic customer service and always willing to help Reviewed on: 25th March 2021

My favourite Bank!

I was one of your first customers when you opened in Tottenham Court Road. I have found your hours much better than other Banks and your personal service and attention in branches faultless. When I was living in Israel for several years, you did not charge me for withdrawing my cash there via the ATMs until those rules changed. I recommended you to many, many UK tourists visiting the souvenir shop where I was volunteering and as they visited Israel frequently, you will be pleased to hear that many opened a Metro account. I also have a savings account and am pleased with the rates, albeit poor due to the global financial situation. I LOVE your free pens, dog biscuits etc and the little dog friendly icons everywhere! In fact, your Bank gave me a dog bowl with "METRO BANK RULES" inside, along with dog biscuits and a dog necktie for my shared dog in Israel. When I brought these to my Israeli friends, they were astounded and when they were having a complaint session with their personal Israeli Bank Manager, they held up the bowl and necktie for their dog from the Metro Bank and said: "Look what the Metro Bank does! Your service is terrible! You give us nothing!" So you are famous in Jerusalem! Thank you for your great service. Reviewed on: 25th March 2021

11 years says a lot!

I have been with Metro Bank since the very beginning and I have never looked back! I constantly rave about their services, 24 hour phone support is fantastic and the same day card service.....saved me when I had lost mine and needed to get my car out of the mall car park! Not to mention dog friendly, what is not to love?! Reviewed on: 25th March 2021

Always helpful

I’ve been with Metro bank for over 8 years and have never had any problems getting someone on the phone or when needing help instore. When I had my purse stolen a few years ago the staff who helped me went above and beyond to sort things out for me. I have my children’s accounts here too and have helped my parents swap their accounts over to Metro bank now too. 5* service Reviewed on: 25th March 2021

Best services, best application experience.

I find best application for banking, loved the fluid ui, and best support service. Reviewed on: 25th March 2021

best bank

they are the best bank I've ever been with, they can't do enough for you at any time of day or night. Reviewed on: 25th March 2021

Brilliant bank would rate 99/100

Amazing customer service. Very friendly. Only critique is resetting passwords and codes for the app and having to wait for magic word to appear by post. If it became 100% paperless would be a 10. :) Reviewed on: 25th March 2021

I love my account with Metro Bank

From the stores to their contact centre everything about Metro Bank is just amazing. The best bank out there. Reviewed on: 25th March 2021

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