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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Easy

Very easy and quick online banking. Reviewed on: 25th March 2021

Easy to access, real people to speak to.

I find Metro banking by far the easiest, friendly option compared to other banks. You can actually speak to someone that listens and helps there and then. Reviewed on: 25th March 2021

Banking Made Easy

First time customer, opened account, got everything there and then including bank card, friendly staff always happy too help, they have been that good my granddaughter has joined them too! PS they are open when all the other banks are shut, but keep that quite, i like not having to queue! Reviewed on: 25th March 2021

Always outstanding

Excellent service every time I visit my local branch, always end up speaking to real people who have a genuine interest. Very glad I switched! Reviewed on: 25th March 2021

Best banking for visual impaired

They are helpful when it comes to making the bank accessible for my visual impairment needs. Reviewed on: 25th March 2021

Easy banking

It’s easy and stress free to bank with metro bank as they are open 7 days week and only close a couple of times in the year. The current account is the best to have as it gives you access 24/7 online and on your mobile. I have been banking with them 10 years now and would recommend them for all their services. Safety deposit boxes free money counting service and one of the best is you are their personal touch with you being greeted as you enter the store. I won’t be changing anytime soon. Reviewed on: 25th March 2021

Customer service - friendly

I’ve always struggled with anxiety and sorting out problems I may have especially when it comes to sorting out any bank issues. Metro bank always make the experience customer friendly and calm as well as helping me as best they can. They also are really flexible and understanding to my busy hours working at the hospital throughout the pandemic Reviewed on: 25th March 2021

Friendliest and easiest banking in the UK.

Always a positive experience with easy and straightforward customer service. Reviewed on: 25th March 2021

Best bank

I love metro bank. Modern, fantastic customer service and always willing to help Reviewed on: 25th March 2021

My favourite Bank!

I was one of your first customers when you opened in Tottenham Court Road. I have found your hours much better than other Banks and your personal service and attention in branches faultless. When I was living in Israel for several years, you did not charge me for withdrawing my cash there via the ATMs until those rules changed. I recommended you to many, many UK tourists visiting the souvenir shop where I was volunteering and as they visited Israel frequently, you will be pleased to hear that many opened a Metro account. I also have a savings account and am pleased with the rates, albeit poor due to the global financial situation. I LOVE your free pens, dog biscuits etc and the little dog friendly icons everywhere! In fact, your Bank gave me a dog bowl with "METRO BANK RULES" inside, along with dog biscuits and a dog necktie for my shared dog in Israel. When I brought these to my Israeli friends, they were astounded and when they were having a complaint session with their personal Israeli Bank Manager, they held up the bowl and necktie for their dog from the Metro Bank and said: "Look what the Metro Bank does! Your service is terrible! You give us nothing!" So you are famous in Jerusalem! Thank you for your great service. Reviewed on: 25th March 2021

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