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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent customer service

I opened a current account at the Sheffield branch and was surprised with the customer service I received , 5 star and above , the advisor was very helpful and explained everything clearly ,I have recommended the bank to all my family and friends , keep up the good work ! After being a customer with natwest for 15 plus years it was like a breath of fresh air ..well done Metro bank Reviewed on: 13th March 2021

Great service

Metrobank has the best bank service if ever expereniced. Calling is always fast clear and easy. Reviewed on: 12th March 2021

My experience

I’ve been with metro since 16 and 5 years later I have never had an issue with them! Always happy to help me and never had an issue solving any problems before Reviewed on: 12th March 2021

The friendly bank

Always a friendly greeting , always helpful , always a positive experience whether its in branch or on the phone. Overall a great customer experience Reviewed on: 12th March 2021

A pleasure to bank with

Left my old High Street bank five years ago, never looked back, Metro Bank customer service and overall experience for me at least has been wonderful. Reviewed on: 12th March 2021

Bank made for the people

with other banks losing their personal touch Metro bring a refreshing touch with a perfect balance of modern but with the nostalgic quality of personal banking. Great customer services, fantastic options available and flexible opening times. Could not ask for more from a bank :) Reviewed on: 12th March 2021

Excellent and efficient banking

I have been a client for several years now and I love METROBANK! They are a modern bank not afraid of change and innovation. Reviewed on: 12th March 2021

A very amazing bank with good interest.

The customer service is absolutely amazing and is a very friendly bank. Reviewed on: 12th March 2021

Best banking and customer service ever

Metro Bank gives exemplary service on everything they provide. The day I opened my account I left the branch with my debit card in my hand (this had never happened to me before). When I lost my card, I rang Metro Bank and received a new one the very next day. During the covid pandemic I drove 25 miles to my nearest branch and they let me use their staff loo as there were no facilities open anywhere. This has never happened to me either. The customer service people on the phone are always polite, helpful, friendly and patient and can always help with my query. You don't get passed to different departments, they deal with everything on the same call (in my experience). I cannot fault Metro Bank for anything. They let you use their pens and take them home with you and you can even take your pooch in branch with you where they receive a drink of water and a fuss. I recommend Metro Bank to everyone. They really are the best at customer service. They've got everything right as far as I'm concerned. Reviewed on: 12th March 2021

Fast and friendly service

The website is easy to use, but if ever I need to talk to someone on the phone the response is usually quick and invariably friendly and helpful. New cards arrive within a day, and pin number the day after. They've also coped well with the pandemic, staying open and without drop in standards. Reviewed on: 12th March 2021

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