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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Easy and efficient

When we were looking to open our joint account with a new bank, we did investigate and we’re surprised about the smooth and fast process that metro had and the staff are always friendly and efficient .The online banking is the same very easy to navigate on the website. We have no regret joining metro:) Reviewed on: 13th March 2021

Modern banking with old fashioned customer service

There really is no other bank like MetroBank. Since I joined around 5 years ago I have felt like a person and not just an account number. They are helpful offer great service and I am so pleased to be with them Reviewed on: 13th March 2021

Excellent customer service

I opened a current account at the Sheffield branch and was surprised with the customer service I received , 5 star and above , the advisor was very helpful and explained everything clearly ,I have recommended the bank to all my family and friends , keep up the good work ! After being a customer with natwest for 15 plus years it was like a breath of fresh air ..well done Metro bank Reviewed on: 13th March 2021

Great service

Metrobank has the best bank service if ever expereniced. Calling is always fast clear and easy. Reviewed on: 12th March 2021

My experience

I’ve been with metro since 16 and 5 years later I have never had an issue with them! Always happy to help me and never had an issue solving any problems before Reviewed on: 12th March 2021

The friendly bank

Always a friendly greeting , always helpful , always a positive experience whether its in branch or on the phone. Overall a great customer experience Reviewed on: 12th March 2021

A pleasure to bank with

Left my old High Street bank five years ago, never looked back, Metro Bank customer service and overall experience for me at least has been wonderful. Reviewed on: 12th March 2021

Bank made for the people

with other banks losing their personal touch Metro bring a refreshing touch with a perfect balance of modern but with the nostalgic quality of personal banking. Great customer services, fantastic options available and flexible opening times. Could not ask for more from a bank :) Reviewed on: 12th March 2021

Excellent and efficient banking

I have been a client for several years now and I love METROBANK! They are a modern bank not afraid of change and innovation. Reviewed on: 12th March 2021

A very amazing bank with good interest.

The customer service is absolutely amazing and is a very friendly bank. Reviewed on: 12th March 2021

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