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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great customer service open all the time

Great customer service any problems are sorted straight away. They’re open all the time so you can do you banking at anytime Reviewed on: 13th March 2021

Such an easy bank to deal with

Always very friendly in branch with great service and online always simple to use -plus I love their ethical approach and how they have been through lockdowns. Reviewed on: 13th March 2021

Good to hold but depositing is now difficult

No, that's all however I still need to add more words so fuahqjs dijdbxh ifyqooav Reviewed on: 13th March 2021

Amazing customer experience

Staff was amazing, was assisted straight away Reviewed on: 13th March 2021

Modern, flexible, great customer service

Very secure, modern opening hours, in store experience and options on the app. Great customer service Reviewed on: 13th March 2021

Good

Easy account opening, very quick. Easy to use current account and internet banking, though the mobile app could be more modern. Telephone and branch service are good. Reviewed on: 13th March 2021

My experience

Very welcoming when visited my local branch will try there upmost to help with any issues you have Reviewed on: 13th March 2021

Excellent service

I am always greeted when I enter a metro bank...my issues are dealt with fast and to a high standard. Reviewed on: 13th March 2021

Easy and efficient

When we were looking to open our joint account with a new bank, we did investigate and we’re surprised about the smooth and fast process that metro had and the staff are always friendly and efficient .The online banking is the same very easy to navigate on the website. We have no regret joining metro:) Reviewed on: 13th March 2021

Modern banking with old fashioned customer service

There really is no other bank like MetroBank. Since I joined around 5 years ago I have felt like a person and not just an account number. They are helpful offer great service and I am so pleased to be with them Reviewed on: 13th March 2021

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