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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,591 reviews, last reviewed 21st Jun 2026
30% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Exceeded expectations: super user friendly. I have recommended Mettle because my experience has been so positive on all levels. Reviewed on: 21st June 2026
Juno's avatar
Juno

Latest lowest rating:

1

Mettle has been a good business bank for me to... Mettle has been a good business bank for me to use Reviewed on: 8th May 2026
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Gavin
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4591)

The app is so easy to use.

5
The app is so easy to use. Everything is at your fingertips, I wouldn't bank with anyone else. Reviewed on: 18th February 2026
Nick M's avatar
Nick M

Outstanding Customer Service

5
Everytime I have needed to contact customer services it has been nothing minutes and the operator has always been helpful and prompt. I have always been kept upto date with any app maintenance and disruptions to service, however this hasn't happened often. Reviewed on: 18th February 2026
Ben's avatar
Ben

So simple and intuitive with polite customer support.

5
So simple and intuitive with polite customer support. Reviewed on: 18th February 2026
Kitty's avatar
Kitty

Excellent bank and always on hand to lend support.

5
Been using Mettle as my business bank since I started my business in 2025. Whenever I've needed help or support, they've always been there to help. Much better than the high street banks who only ever appear to be interested in your money - and not your business. I wouldn't hesitate to recommend them thus far. Excellent since day one! Reviewed on: 18th February 2026
Mark C's avatar
Mark C

Great all year round never have a problem customer s...

5
Great all year round never have a problem customer service is amazing Reviewed on: 18th February 2026
Scott White's avatar
Scott White

Great free banking app for businesses.

5
Great free banking app for businesses. Invoices included which makes keeping track of all expenses and income so easy! Able to connect to free agent(which I’m not so comfortable with yet) but a great service. Clear to track on mobile and online along with automated messages for emails. All round amazing app provided by NatWest which gives the piece of mind from one of the larger banks Reviewed on: 18th February 2026
Alex M's avatar
Alex M

You won't find a better business banking provider!

5
Excellent service, really helpful & friendly whenever I need them on chat. Helped me put brilliantly when I had a fraudulent business let me down. Mettle talked me through the process & it was sorted. App is easy to use and is a lovely interface to look at. I wouldn't hesitate to recommend them & I don't plan on going anywhere else. Thank you guys! (Thumbs up) Reviewed on: 18th February 2026
Su 's avatar
Su

Simple & efficient cost effective

5
Simple & efficient cost effective Reviewed on: 18th February 2026
Adam e's avatar
Adam e

Missing options to categorised transaction.

4
Missing options to categorised transaction. Seems more orientated to office, it kinda jobs. Rest is Very good Reviewed on: 18th February 2026
Daniel m's avatar
Daniel m

5* Bankinh

5
Great service, easy to use and very efficient Reviewed on: 18th February 2026
JMD's avatar
JMD

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