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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Using for MTD and find it straightforward and sensible

5
Using for MTD and find it straightforward and sensible Reviewed on: 13th April 2026
Leda D's avatar
Leda D

Excellent service from Mettle

5
Ad a small business director, mettle provides all the banking support i need. The fact that it had FreeAgent integrated into it is an added advantage for me Reviewed on: 13th April 2026
AA's avatar
AA

They dealt with a fraudulent payment quickly.

5
They dealt with a fraudulent payment quickly. Reviewed on: 13th April 2026
Sarah G's avatar
Sarah G

Very happy customer, have recommended!

5
I opened this account a few years ago, when charges on my previous business bank account went up again. The zero rates and easy connection to Sage make it very easy it use. I particularly like being able to quickly copy account details from the app for easy sharing. As an accountant, I also advise some other small businesses, and have guided them to opening a Mettle account too. Reviewed on: 13th April 2026
Tandem FD's avatar
Tandem FD

My Mettle experience

5
Great customer experience and it does the job. The UI is clear and the notification design is straight to the point. Every time I needed customer service they replied quickly, addressing my issues with friendliness and professionalism. Good service! Reviewed on: 13th April 2026
Mattia V's avatar
Mattia V

Great perks!

5
The perk of having Free Agent linked to this account is fantastic as I am a sole trader starting out and this helps so much with tax planning. Having pots to save in and also earning some interest is also brilliant. Reviewed on: 13th April 2026
LMDavidTV's avatar
LMDavidTV

Modern, digital-first business banking

5
I was looking for a modern, digital-first business banking and bookkeeping experience. Mettle, with the included FreeAgent, delivers that almost perfectly. It is clear that the products have been build from the ground up for a modern UX and this makes them stand out from other legacy approaches. Reviewed on: 13th April 2026
Field Enablement Consulting's avatar
Field Enablement Consulting

Mettle - Solid Gold for Banking

5
I have banked now with Mettle for about 2 years and quite frankly they are the best bank i have ever used .If there has been a problem which is rare their customer services team have been both polite and prompt in letting me know the issue. Reviewed on: 13th April 2026
Aspect E's avatar
Aspect E

Perfect for small business

5
Perfect for small business - no charges on normal activity. Reviewed on: 13th April 2026
Andy L's avatar
Andy L

Excellent perks

5
I did not choose the NatWest account but was offered a generous financial reward for doing so. I have recommended this to many others since, mainly for the mettle invoicing app and the access to Freeagent which has been invaluable with the making tax digital requirement for my sole trader business. Am very happy to have been with mettle for 3 years now Reviewed on: 12th April 2026
Michelle's avatar
Michelle

Review Mettle by NatWest: Business banking now

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