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Mettle by NatWest: Business Banking reviews

View other Mettle by NatWest products
4.93
Based on 4,579 reviews, last reviewed 1st May 2026
981% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Mettle does everything I want... Mettle does everything I want my business bank account to do. From automated transfers to my pots whenever I receive a payment to the simplicity of th... Read more Reviewed on: 1st May 2026
Lisa A's avatar
Lisa A

Latest lowest rating:

1

Constantly Threatened. Totally Unreliable. Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account o... Read more Reviewed on: 21st April 2026
Gavin Renwick's avatar
Gavin Renwick
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4579)

My Mettle experience

5
Great customer experience and it does the job. The UI is clear and the notification design is straight to the point. Every time I needed customer service they replied quickly, addressing my issues with friendliness and professionalism. Good service! Reviewed on: 13th April 2026
Mattia V's avatar
Mattia V

Great perks!

5
The perk of having Free Agent linked to this account is fantastic as I am a sole trader starting out and this helps so much with tax planning. Having pots to save in and also earning some interest is also brilliant. Reviewed on: 13th April 2026
LMDavidTV's avatar
LMDavidTV

Modern, digital-first business banking

5
I was looking for a modern, digital-first business banking and bookkeeping experience. Mettle, with the included FreeAgent, delivers that almost perfectly. It is clear that the products have been build from the ground up for a modern UX and this makes them stand out from other legacy approaches. Reviewed on: 13th April 2026
Field Enablement Consulting's avatar
Field Enablement Consulting

Mettle - Solid Gold for Banking

5
I have banked now with Mettle for about 2 years and quite frankly they are the best bank i have ever used .If there has been a problem which is rare their customer services team have been both polite and prompt in letting me know the issue. Reviewed on: 13th April 2026
Aspect E's avatar
Aspect E

Perfect for small business

5
Perfect for small business - no charges on normal activity. Reviewed on: 13th April 2026
Andy L's avatar
Andy L

Excellent perks

5
I did not choose the NatWest account but was offered a generous financial reward for doing so. I have recommended this to many others since, mainly for the mettle invoicing app and the access to Freeagent which has been invaluable with the making tax digital requirement for my sole trader business. Am very happy to have been with mettle for 3 years now Reviewed on: 12th April 2026
Michelle's avatar
Michelle

Very easy to use and deep linking works EVERY TIME

5
It is very easy to use and what I love is that it deep links me to the correct page in the app, every time! Reviewed on: 12th April 2026
Ana's avatar
Ana

Mettle has been great for my business.

5
Mettle has been great for my business. No fees, easy open banking access and access to the Freeagent Platform. Ideally it could handle larger transactions and have IBAN numbers. Reviewed on: 12th April 2026
AR's avatar
AR

Excellent customer service, would definitely recommend!

5
Easy to use and someone is always available to speak to if you need help with anything, plus, they answer quickly! I love how easy it is to use my account and separate my money into pots etc Reviewed on: 12th April 2026
Kara S's avatar
Kara S

Great service - Mettle

5
Mettle banking has always been easy to use, sending and receiving money is seamless and fast through the app. I have never had any trouble with Mettle. Reviewed on: 12th April 2026
Lauren's avatar
Lauren

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