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Mettle by NatWest: Business Banking reviews

View other Mettle by NatWest products
4.93
Based on 4,579 reviews, last reviewed 1st May 2026
981% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Mettle does everything I want... Mettle does everything I want my business bank account to do. From automated transfers to my pots whenever I receive a payment to the simplicity of th... Read more Reviewed on: 1st May 2026
Lisa A's avatar
Lisa A

Latest lowest rating:

1

Constantly Threatened. Totally Unreliable. Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account o... Read more Reviewed on: 21st April 2026
Gavin Renwick's avatar
Gavin Renwick
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4579)

I have had excellent service and support over the se...

5
I have had excellent service and support over the several years I have been with Mettle and would recommend it for other people who have businesses. Reviewed on: 14th April 2026
Shane 's avatar
Shane

Mettle is brilliant

5
I find Mettle very straightforward and user friendly. Whenever I have a query the agents are extremely helpful and professional. I have no complaints at all. Reviewed on: 14th April 2026
Michelle M's avatar
Michelle M

Excellent customer service

5
Excellent customer service when my account was fraudulently used. They resolved the matter very quickly Reviewed on: 14th April 2026
Chris Bates's avatar
Chris Bates

I feel supported and organised with this bank

5
I only voted neutral for customer service as I haven't had to use them! So I don't know! But overall I am delighted with my Mettle account and the FreeAgent access it gives me. I feel like it really helps me to manage my small business and I feel like Mettle understands what it is like to run a small business. A fabulous bank and fabulous product. Reviewed on: 14th April 2026
Mrs Hill's avatar
Mrs Hill

Excellent business account with brilliant value

5
I have really enjoyed using my Mettle account. The inclusion of FreeAgent has saved me over £35 a month in business costs, which has been a huge benefit. It has also made managing my VAT much easier and less stressful. The app works really well, it is straightforward to use, and even the card has a nice design. Overall, it has been an excellent business banking account for me, and I have already recommended it to others. Reviewed on: 14th April 2026
DataWorks's avatar
DataWorks

Perfect for my business needs.

5
A very simple account to use. It fits my business needs perfectly. The facility to use Free Agent alongside the account is invaluable. Reviewed on: 13th April 2026
Peter B's avatar
Peter B

Using for MTD and find it straightforward and sensible

5
Using for MTD and find it straightforward and sensible Reviewed on: 13th April 2026
Leda D's avatar
Leda D

Excellent service from Mettle

5
Ad a small business director, mettle provides all the banking support i need. The fact that it had FreeAgent integrated into it is an added advantage for me Reviewed on: 13th April 2026
AA's avatar
AA

They dealt with a fraudulent payment quickly.

5
They dealt with a fraudulent payment quickly. Reviewed on: 13th April 2026
Sarah G's avatar
Sarah G

Very happy customer, have recommended!

5
I opened this account a few years ago, when charges on my previous business bank account went up again. The zero rates and easy connection to Sage make it very easy it use. I particularly like being able to quickly copy account details from the app for easy sharing. As an accountant, I also advise some other small businesses, and have guided them to opening a Mettle account too. Reviewed on: 13th April 2026
Tandem FD's avatar
Tandem FD

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