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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,591 reviews, last reviewed 21st Jun 2026
30% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
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0%
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1%

Latest highest rating:

5

Exceeded expectations: super user friendly. I have recommended Mettle because my experience has been so positive on all levels. Reviewed on: 21st June 2026
Juno's avatar
Juno

Latest lowest rating:

1

Mettle has been a good business bank for me to... Mettle has been a good business bank for me to use Reviewed on: 8th May 2026
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Gavin
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4591)

Terrible from the start, and it continued...

1
Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Reviewed on: 22nd April 2025
Dremly's avatar
Dremly

I've found Mettle to be excellent.

5
I've found Mettle to be excellent. When I've needed support, they've been quick to respond and resolve any issues - Live chat is a bit lethargic but customer services are great! Reviewed on: 22nd April 2025
Gus's avatar
Gus

Mettle is a great experience, easy to use and polite...

5
Mettle is a great experience, easy to use and polite customer service, would highly recommend. Reviewed on: 22nd April 2025
scott l's avatar
scott l

A banking app which gives you peace of mind

5
As a new business owner I was a bit nervous about opening a business account and all that entailed. Mettle made the process as stress free as possible. Everything is very clear with easy steps to follow, their support team is fantastic and having access to the free agent app has been a life saver. I would definitely recommend them. Reviewed on: 21st April 2025
Rhea P's avatar
Rhea P

Easy for everyone

5
Easy to use. Really helpful for my bussines Reviewed on: 21st April 2025
Sorin's avatar
Sorin

I've been using Mettle for the past one year, and ov...

5
I've been using Mettle for the past one year, and overall, it's been a solid experience.The app is user-friendly and everything from account setup to transfers can be done in minutes. Instant notifications for transactions and fast peer-to-peer transfers make it easy to stay on top of my money. Reviewed on: 20th April 2025
Mark's avatar
Mark

Prejudicial discrimination by staff .

1
Prejudicial discrimination by staff Reviewed on: 20th April 2025
Case E's avatar
Case E

The account is very easy to use.

5
The account is very easy to use. The functionality of direct invoicing and accounts. Reviewed on: 16th April 2025
Kim F's avatar
Kim F

Good banking / mobile app experience

5
Easy to use and links well with Freeagent. 'Pots' are useful to earmark funds for certain purposes. Reviewed on: 16th April 2025
Brian D's avatar
Brian D

Easy to use and customer service are quite on the ba...

5
Easy to use and customer service are quite on the ball if I have a question Reviewed on: 16th April 2025
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Dawn Long

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