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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

5 Star Banking

5
I’ve been using Mettle for my business for the past two years and so far, the experience has been top notch. The app is easy to use and Mettle offers everything I need from a bank. Reviewed on: 20th March 2025
KL's avatar
KL

Great easy to use app and customer services

5
Great easy to use app and customer services Reviewed on: 20th March 2025
Paulchung 's avatar
Paulchung

Great customer service.

5
Great customer service. I've never had any issues with Mettle, everything is pretty straight forward Reviewed on: 20th March 2025
Shaun Taylor's avatar
Shaun Taylor

Love Mettle and Free Agent

5
I am a bookkeeper using Mettle for my own business. I have also recommended it to two clients who are also very happily using it. We all use Free Agent too Reviewed on: 20th March 2025
Donna 's avatar
Donna

Very clear and simple app to use.

5
Very clear and simple app to use. The pot function is handy to split monies. Any questions always get answered quickly in the chat function. Just wish we were able to get cash out somewhere. Reviewed on: 20th March 2025
Otto's avatar
Otto

Customer service impeccable.

5
Customer service impeccable. Always receive a swift response to a query. Not so keen on the recent update, as I preferred the previous layout but overall very happy that I made the move to Mettle. The app is easy to use. Reviewed on: 20th March 2025
Fleur A's avatar
Fleur A

As a small business, this Bank has been very helpful...

5
As a small business, this Bank has been very helpful since we start to use it aabout 4 years ago. They have no fees, and the customer service is excelent, they really look into your issues and solve any problems you might have. I highly recommend it. Reviewed on: 20th March 2025
Vanessa R's avatar
Vanessa R

Best sole trader account on the market

5
Been with Mettle for 3 years and by far the best company account for a sole trader. Reviewed on: 20th March 2025
Paul H's avatar
Paul H

I love my business banking, I like the ability to pu...

5
I love my business banking, I like the ability to put money into different pots Reviewed on: 20th March 2025
Elizabeth S's avatar
Elizabeth S

Easy to use

5
The app is easy to use, transactions happen quickly, and I love that Mettle is part of a bank I've actually heard of unlike many business accounts. Also having no transaction or monthly fees makes it better for my small business Reviewed on: 20th March 2025
Louise C's avatar
Louise C

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