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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
Read all reviews Write a review

About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Excellent Customer Service

5
Everytime I have needed to contact customer services they have responded in excellent time and helped me resolve my query. Reviewed on: 18th March 2025
Ben's avatar
Ben

LOVE this bank.

5
LOVE this bank. Massive upgrade on my previous banks in pretty much every way, and the free accounting software is amazing Reviewed on: 18th March 2025
Charlie I's avatar
Charlie I

Perfect for my small business.

5
Perfect for my small business. Easy to navigate around and I love being able to invoice direct from my account. Reviewed on: 18th March 2025
S Mellor's avatar
S Mellor

No nonsense business banking - what you need to get...

5
No nonsense business banking - what you need to get up to speed. Easy sign up, structured resources and features, efficient support and business basics done well. Reviewed on: 18th March 2025
Phil R's avatar
Phil R

easy to use, great customer service

5
Easy to use app,, customer service have dealt with disputes very well Reviewed on: 18th March 2025
Green Dog's avatar
Green Dog

Straight and simple

5
No Fuss Just getting the job done ... Simple Reviewed on: 18th March 2025
Carrs Whiston's avatar
Carrs Whiston

5 Stars - No Notes

5
I've loved my Mettle experience since I joined 3 years ago. Any customer support I've needed (which I think has only been once because everything just works!) has been fantastic - very knowledgable and supportive. Reviewed on: 18th March 2025
FaeLionessVA's avatar
FaeLionessVA

So much better than other banks - I'm so glad I made...

5
So much better than other banks - I'm so glad I made the change. Reviewed on: 18th March 2025
Fiona's avatar
Fiona

I have had a fabulous experience with Mettle and the...

5
I have had a fabulous experience with Mettle and the customer service is second to none. I am referring all my friends. This is a brilliant bank and their app is so easy to use. Very highly recommended by me. Reviewed on: 18th March 2025
Amanda T's avatar
Amanda T

Simply Easy and Excellent

5
Easy and Excellent online banking. Reviewed on: 18th March 2025
Alpha B's avatar
Alpha B

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