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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

4th year using your bank account and system

5
4th year using your bank account and system Reviewed on: 24th March 2026
michael organ's avatar
michael organ

I have always received great customer service!

5
I have always received great customer service! Even when the account was upgraded it was a seamless switch and the information was given to me precisely to update my customers Reviewed on: 24th March 2026
Philip C's avatar
Philip C

They have been the perfect bank options for my sole...

5
They have been the perfect bank options for my sole trader business and I find the link offered with free agent has been fantastic Reviewed on: 24th March 2026
Chloe H's avatar
Chloe H

Such a good experience for a free bank; would like t...

5
Such a good experience for a free bank; would like to be to open more than one Reviewed on: 24th March 2026
Samantha 's avatar
Samantha

Excellent service and I use the FreeAgent app for al...

5
Excellent service and I use the FreeAgent app for all my invoicing and to prepare for the tax man. Very intuitive software. Savend me paying for an account. Reviewed on: 24th March 2026
Jamie b's avatar
Jamie b

Simple banking with great app and customer service.

5
Simple banking with great app and customer service. Ideal for small business owners. Reviewed on: 24th March 2026
Mary's avatar
Mary

People focused

5
Never had any major issues with mettle, customer service is great and have always been at hand to help if needed. Reviewed on: 24th March 2026
Barnaby A's avatar
Barnaby A

I have been with Mettle now about 6 months.

5
I have been with Mettle now about 6 months. They have an incredibly simple yet powerful app and they are constantly looking for ways to update their app to provide better service to their customers. I have used many business banks in the past and Mettle has by far been the best. I love their pots functionality which I use most days which really helps keep money aside for things such as recurring subscriptions or stock orders. A huge bonus to banking with Mettle is that you also get a free subscription to Free Agent which is game changing accounting software that has made such a big difference to my business and has saved me so much time. Reviewed on: 24th March 2026
Elliot T's avatar
Elliot T

Easy, fuss-free and useful features

5
Mettle is a great way to keep business finances separate as a self-employed sole trader, and the pots feature with automatic transfers ensures you'll always have enough set aside for tax, national insurance and any other necessary deductions. The app makes banking on the go easy to keep up with and being able to seamlessly connect with FreeAgent means less stress keeping on top of records. Mettle's customer support is easy to access and quick to respond whenever queries arise and have always helped when I've needed it. Would highly recommend to anyone shopping around for a business bank account. Reviewed on: 24th March 2026
Harley's avatar
Harley

Easy and simple to use

5
Easy and simple to use, from attaching receipts to syncing seamlessly with Freeway accountancy software. Reviewed on: 24th March 2026
Howard R's avatar
Howard R

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