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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.68

Based on 5,956 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

the best

the best banking app ................................................................................ Reviewed on: 13th December 2018

Reply from Monese And you're the best, Daniel - we're super happy having you on-board! Thanks for the review :D Response date: 13th December 2018

No customer service, this bank is ghost

2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to re... Reviewed on: 10th February 2025

Avoid this service at all costs.

I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a f... Reviewed on: 17th January 2025

international transfer is still pending as of Decemb...

international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Reviewed on: 7th January 2025

Fast and easy

I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Slow answers from customer service.

Slow answers from customer service...and bad thing no phone number 24/7 Reviewed on: 18th August 2024

This is very good.

This is very good.Thank you very much! Reviewed on: 3rd June 2024

It was good until you start charging for fees betwee...

It was good until you start charging for fees between online transfers. Reviewed on: 9th May 2024

Very good in my experience i like the service

Very good in my experience i like the service Reviewed on: 28th April 2024

An ethical bank with great customer service.

An ethical bank with great customer service. Reviewed on: 9th April 2024

A very good experience with my money.

A very good experience with my money. I wish I can canceled some transaction, when you are ordering something and never received Reviewed on: 5th April 2024

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