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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.69

Based on 5,956 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

Beginners guide to Monese (and £5 free with my friend code 7HXQSEHB !)

If, like me, you have managed to screw your finances so dramatically that nobody wants to give you even the simplest of "proper" bank accounts, this is very likely the most useful app you will ever find for your smartphone. I've tried several other "challenger" banking apps as I have discovered they are known, but Monese has been by far the best so far. Opening an account is a little intense to be frank, and, in the UK at least, you DO require photo ID and proof of address despite the claims made in the Monese promotional material. Once you get set up however, it really couldn't be any simpler. An important detail for me is the speed at which payments arrive, and Monese updates twice an hour at 05 and 35. In my experience you can expect to see your funds on the second update after they were sent. Another key detail, most of these banks charge for cash machine withdrawals. Monese gives you five such transactions free of charge each month before adding a 50p fee for any subsequent withdrawals. A nice touch though, if you don't have enough money to cover the fee you will still be given the cash without charge - this might be a bug however it's been really useful for me up to now. The card does claim to allow cash back however in my experience this is not the case and only smaller stores who know me personally will allow me this facility. Finally, an excellent referral scheme gives you the chance to earn a decent bonus if your friends sign up to monese as well. If you could help both yourself and me by using my code 7HXQSEHB you will be gifted £5 completely free when you finish setting up your new account. I hope I have been helpful! Reviewed on: 11th November 2017

Reply from Monese Hi Chris - thanks for your feedback, it's very much appreciated! We'll certainly pass it along to the team, they always love to hear about our customers' thoughts! Response date: 9th February 2018

Very easy straight forward banking great for budgeti...

Very easy straight forward banking great for budgeting savings and credit building. Customer service is good and overall easy to use Reviewed on: 16th March 2024

Best bank I have.

Monese has been good at helping me reach my goals. They take note at what I do, and help me achieve it. Reviewed on: 16th March 2024

The charge money for transfer .

The charge money for transfer .fee and they charge money for virtual card .This is not good Reviewed on: 16th March 2024

Professionalism.

It is my pleasure to express how positive and seamless the service from Monese has been. The mobile app UI is really smooth. Reviewed on: 16th March 2024

I feel safe making transactions, simple and easy.

I feel safe making transactions, simple and easy. Reviewed on: 16th March 2024

There useless.

There useless. Blocking my account on holiday and without being able to give me a reason after asking. I was just ignored and the account got unblocked after a week, and still don't know way. Reviewed on: 16th March 2024

You need to have more customer care where we have to...

You need to have more customer care where we have to table our complaints. Reviewed on: 16th March 2024

very poor and greedy "bank" - stay well clear !!

introduced a new charging policy; wished to close account and they wouldn't send me closing balance instead trying to coerce me to do a transfer pay them to receive my closing balance Reviewed on: 16th March 2024

The transfer of money between 2 different currency b...

The transfer of money between 2 different currency bank account on Monese is good. But charging £1 for transferring to another bank account is not good Reviewed on: 16th March 2024

Good customer service and very friendly to customers

Good experience and good service with banking Reviewed on: 16th March 2024

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