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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Monmouthshire BS is local and staff excellent in helping today at Caldicot Branch. Reviewed on: 28th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful at Caldicot branch - they saw us straight away. Reviewed on: 28th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly staff. Good service at Caldicot. Thank you,. Reviewed on: 28th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
The fact that there is one in our village. Reviewed on: 28th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Lovely staff, always helpful and smiling. Agency is very busy but always a pleasure to come in. Reviewed on: 28th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

Cardiff City Centre

5
Excellent customer service from Karen in Cardiff Queen Street. Couldn't do enough to help. Thank you. Reviewed on: 26th April 2025
Amy C's avatar
Amy C
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for our Cardiff branch. Your comments will be shared with Karen. Response date: 28th April 2025
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Monmouthshire Building Society

In branch service review

5
The staff are always understanding no matter what you ask, they always help and look after you to the best of there knowledge and experience. Served by David. Reviewed on: 26th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Staff - Especially David & Adele - are always very pleasant and helpful. Reviewed on: 26th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. We’ll share your feedback with Adele and David. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
The service I received from Adele today was excellent!. Reviewed on: 26th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Pleasant staff and very helpful esp. Adele. Reviewed on: 26th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

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