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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
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nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Friendly staff. Efficient service. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Ease of getting an appointment face to face. Excellent customer service, staff always friendly and approachable. Everything is explained properly. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Saw Vicki in Cardiff and was very helpful. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, Helpful. Evan is wonderful. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly personal service. Sarah and the team at Brecon branch were so helpful and fitted me in for an appointment at short notice. Being local and able to deal with accounts in person means a lot to me. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Sarah and the Brecon branch. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Personal attention - not on phone or in clouds. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Sarah branch customer consultant was very helpful and friendly. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Because it has a branch in my town where I can talk to a person. Reviewed on: 17th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

Excellant staff Caerleon Road branch

5
Excellant staff Knowledge high Courtesy above and beyond Service to the customers at all Times. Reviewed on: 16th April 2025
Muss's avatar
Muss
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Your feedback will be shared with the Caerleon Road branch. Response date: 17th April 2025
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Monmouthshire Building Society

The employees at my Swansea branch but in pa...

5
Each of the employees at my Swansea branch but in particular David & Adele (who I have had most dealings with) are a credit to the MBS, professional, pleasant, & most helpful at all times. Reviewed on: 16th April 2025
Hugh G Cullen's avatar
Hugh G Cullen
Reply from Monmouthshire Building Society Thank you for leaving a review for the Swansea branch. Your comments will be shared with David and Adele. Response date: 17th April 2025
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Monmouthshire Building Society

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