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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
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nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Helpful staff (Karen) easy to navigate to get what I want unlike other building society's I have experienced. Reviewed on: 10th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Karen. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
We come to the agency because of Sarah. She is polite, professional, friendly and always welcoming. Reviewed on: 10th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Sarah. Response date: 13th May 2025
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Monmouthshire Building Society

Had to visit Cardiff City Centre Branch on Friday 4t...

5
Had to visit Cardiff City Centre Branch on Friday 4th April The person who dealt woyh my account was Vicky, who was very professional, polite and very knowledgeable about the account I have and also explained in easy terms about ISAs which was very helpful Vicky is a credit to the Monmouthshire Building Society first class Reviewed on: 9th April 2025
James H's avatar
James H
Reply from Monmouthshire Building Society Thank you for leaving a review following your visit to our Cardiff branch. Your feedback will be shared with Vicky. Response date: 10th April 2025
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Monmouthshire Building Society

In branch service review

5
Karen was very helpful and pleasant and helped us choose an account with more favourable rate i.e. 1 yr Fixed rate. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Local, Slightly higher interest rate on the 2 year Fixed Rate ISA. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
I live in Risca and the branch is local, so ideal. Staff always helpful , including; Louise, Joanne, Natasha and Morgan. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Office in rascal very convenient, staff helpful especially Joanne and Louise. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Joanne. I love how Joanne explained details to me thoroughly. As I am just a youngster just getting started. Amazing (10/10). Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Very personal service and friendly staff. (Joanne and Morgan). Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Local very easy to get to, very helpful staff; Jo, Lisa, Louise, Morgan and Tash. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with the Risca branch. Response date: 13th May 2025
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Monmouthshire Building Society

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