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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2973 reviews)

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4.77

Based on 2,973 reviews, last reviewed 15th Jun 2026

19% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Just reviewing my saving products and rates are very...

Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025

In branch service review

Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

A local branch on the high street. Great to be able to discuss our finances with staff face-to-face. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Friendly service on the high street. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Local and convenient. Chepstow staff are always welcoming and friendly. Interest rates could be higher. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

In branch service review

Excellent communication and a very welcoming atmosphere. Important to me as a local business. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Very helpful and informative. Explained all we needed to know for us to make our own mind up. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Easy to make appointments at Caldicot branch. Offered hot drink on arrival and coffee is very nice. Interest rates could be improved slightly to be more competitive with other online-only banks and building societies. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

In branch service review

There is always someone to talk to, and they are helpful. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

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Monmouthshire Building Society: Savings reviews

19% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2973)

Just reviewing my saving products and rates are very...

Savings Deposits

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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