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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.69 (3007 reviews)

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4.69

Based on 3,007 reviews, last reviewed 22nd Sep 2026

4% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

Don't like the layout of the branch found there was no privacy at the counter. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th May 2025

In branch service review

I love the Squirrel. To be honest the staff are brilliant, friendly, polite, professional and I love the banter. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025

In branch service review

Customer service received from Sarah, she is helpful, professional and always welcoming. Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. We'll share your feedback with Sarah. Response date: 13th May 2025

In branch service review

Local, but other society's email rate changes to individual customers. I think that would be an advantage, and would help with making decisions. Reviewed on: 1st April 2025

Just reviewing my saving products and rates are very...

Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025

In branch service review

Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

A local branch on the high street. Great to be able to discuss our finances with staff face-to-face. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Friendly service on the high street. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025

In branch service review

Local and convenient. Chepstow staff are always welcoming and friendly. Interest rates could be higher. Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025

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Monmouthshire Building Society: Savings reviews

4% increase in 5 star reviews

20% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (3007)

In branch service review

In branch service review

In branch service review

In branch service review

Just reviewing my saving products and rates are very...

Savings Deposits

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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