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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Easy access to money, friendly staff, and high street presence. Reviewed on: 22nd March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, competent and professional staff. Reviewed on: 22nd March 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

4
Friendly and knowledgeable personnel. Ease of access to savings info too. Reviewed on: 21st March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly, knowledgeable staff. Easy access to a local branch. Reviewed on: 21st March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Always friendly, helpful and knowledgeable. Good accurate information give. Tea and coffee was a nice touch. Reviewed on: 21st March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

Fantastic customer service

5
Served today in Swansea by Cath who was very friendly and polite I bank with other providers and the service I received today was second to none a credit to your society . Reviewed on: 20th March 2025
Sharon A's avatar
Sharon A
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following a visit to our Swansea branch. Your feedback will be shared with Cath. Response date: 21st March 2025
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Monmouthshire Building Society

A reassuring and helpful team

5
Having just had a difficult time with my bank, who seemed to feel that I was being difficult because I wanted to talk to an adviser in person, it was great to speak to a team who could understand exactly what I needed, and who could help me access the service I wanted. I felt so reassured and valued as a person. Reviewed on: 20th March 2025
Pamela J's avatar
Pamela J
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you have felt reassured and valued in branch. Your feedback will be shared with the team. Response date: 21st March 2025
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Monmouthshire Building Society

In branch service review

4
The staff in the local office are great. Reviewed on: 20th March 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Local. That cross-counter communication is so important. Reviewed on: 20th March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

In branch service review

5
Incredibly helpful - able to give good clear advice. Made everything as easy as possible. Reviewed on: 19th March 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 9th May 2025
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Monmouthshire Building Society

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