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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,933 reviews, last reviewed 13th Mar 2026
83% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Very easy and efficiently opened an ISA to take adv... Very easy and efficiently opened an ISA to take advantage of current years tax allowance. Reviewed on: 13th March 2026
William H's avatar
William H

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2933)

In branch service review

5
Always a pleasure to come into branch. All the staff are friendly and helpful. Any questions are answered in a satisfactory way. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we really appreciate your feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Nice to be able to visit a branch - easy and friendly too. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Friendly, branch in Ross-on-Wye, convenient opening hours and convenient for my home. Reviewed on: 21st November 2024
Reply from Monmouthshire Building Society Thank you for leaving feedback following a visit to our Ross-on-Wye branch. Response date: 19th December 2024
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Monmouthshire Building Society

Excellent Customer Service at the Cwmbran Branch

5
Excellent customer experience in the Cwmbran branch this week with Eleri at the desk. Eleri was kind, helpful and really lovely to talk to. I was withdrawing money from my savings accounts and Eleri talked me through a new process they are trialling for withdrawals, which I thought was fantastic and much more efficient than previous. Monmouthshire staff, like Eleri, are always very positive and you leave the branch with a smile and that happy, positive inner feeling. Thank you and see you again soon x Reviewed on: 21st November 2024
Jack's avatar
Jack
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Eleri. Response date: 21st November 2024
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Monmouthshire Building Society

In branch service review

5
Great service in the Caldicot branch, especially Andrea. They saw us at the last minute and conducted our business well. Nothing to improve. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review for the Caldicot branch, your feedback will be shared with Andrea. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Customer service in the Caldicot branch is great, the account I have serves its purpose. Modernising withdrawals online would be great. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society We are so pleased that you received great customer service in Caldicot, thank you for your feedback in regards to modernising online withdrawals. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Welcoming and helpful staff, able to sort out my query in a professional manner. I can't see anything that would need improving. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Easy access with good opening hours. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave feedback. Response date: 16th January 2025
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Monmouthshire Building Society

In branch service review

5
Local branch access and friendly. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Smart new building and friendly staff. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review. Response date: 19th December 2024
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Monmouthshire Building Society

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