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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.76
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2974)

In branch service review

5
Excellent personal service. I like having an actual branch I can visit, and having a physical passbook. The staff are excellent, well informed and very pleasant. No improvements needed. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for your review, it is great to hear your positive feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Always a pleasure to come into branch. All the staff are friendly and helpful. Any questions are answered in a satisfactory way. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we really appreciate your feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Nice to be able to visit a branch - easy and friendly too. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Friendly, branch in Ross-on-Wye, convenient opening hours and convenient for my home. Reviewed on: 21st November 2024
Reply from Monmouthshire Building Society Thank you for leaving feedback following a visit to our Ross-on-Wye branch. Response date: 19th December 2024
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Monmouthshire Building Society

Excellent Customer Service at the Cwmbran Branch

5
Excellent customer experience in the Cwmbran branch this week with Eleri at the desk. Eleri was kind, helpful and really lovely to talk to. I was withdrawing money from my savings accounts and Eleri talked me through a new process they are trialling for withdrawals, which I thought was fantastic and much more efficient than previous. Monmouthshire staff, like Eleri, are always very positive and you leave the branch with a smile and that happy, positive inner feeling. Thank you and see you again soon x Reviewed on: 21st November 2024
Jack's avatar
Jack
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Eleri. Response date: 21st November 2024
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Monmouthshire Building Society

In branch service review

5
Great service in the Caldicot branch, especially Andrea. They saw us at the last minute and conducted our business well. Nothing to improve. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review for the Caldicot branch, your feedback will be shared with Andrea. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Customer service in the Caldicot branch is great, the account I have serves its purpose. Modernising withdrawals online would be great. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society We are so pleased that you received great customer service in Caldicot, thank you for your feedback in regards to modernising online withdrawals. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Welcoming and helpful staff, able to sort out my query in a professional manner. I can't see anything that would need improving. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Easy access with good opening hours. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave feedback. Response date: 16th January 2025
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Monmouthshire Building Society

In branch service review

5
Local branch access and friendly. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave feedback. Response date: 19th December 2024
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Monmouthshire Building Society

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