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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Easy to discuss and change accounts. Knowledgeable staff who are always polite and friendly. Reviewed on: 8th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Nothing needs improving - nice and easy appointment, customer care is very good, good information provided by Jackie. Reviewed on: 8th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jacquie. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Can speak to someone in person. Quick and friendly service. Staff do what you ask. No hard sell on other products. Reviewed on: 8th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
My friendly recommended you to me years ago. Very glad I opened an account with you. Ladies at Caldicot are friendly and give me time. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 21st November 2024
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Monmouthshire Building Society

In branch service review

5
I like the face-to-face service. Caldicot staff are like a family. I pop in and say hello even though sometimes I don't need money. The Monmouthshire were the only people to give us a mortgage in the 1970s. Very grateful. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Like Caldicot's ease of access in booking an appointment. Explained accounts well and simply. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
I like the face-to-face contact that's available in the Caldicot branch. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Friendly, helpful staff, and local to Caldicot. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Friendly and helpful staff at Caldicot branch - throughout the many years account held here. Thank you for all your help. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Caldicot branch. Response date: 14th November 2024
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Monmouthshire Building Society

In branch service review

5
Really like the staff and always made to feel welcome at Caldicot. Keep open and on the high street. Reviewed on: 7th October 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Caldicot branch. Response date: 14th November 2024
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Monmouthshire Building Society

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