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Monmouthshire Building Society: Savings reviews

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4.88
Based on 2,858 reviews, last reviewed 17th Dec 2025
55% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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0%

Latest highest rating:

5

Junior Isa in the Queen Street branch I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits ... Read more Reviewed on: 5th December 2025
Colin S's avatar
Colin S

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2858)

In branch service review

5
Good customer service and advice on products. I have found setting up the online services difficuly. Reviewed on: 6th September 2024
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Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Clear and precise information. Clearly described process of application and terms and conditions of the savings product. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful and understanding with clear information. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
The staff are always friendly and helpful and considerate in what their job consists of. Jo, Kate, Christy and all the other employees are great. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Great customer service by Karen. Good rates of interest. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Can't fault the member of staff I dealt with, fitted me in straight away. Excellent. Explained things so I could understand everything easily. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
The office is bright, modern and easily accessible in the main street and the staff are always bright, cheerful and welcoming. The main 2 entrance doors are too sensitive to passing movement and are continually opening/closing. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

4
Karen at the Cardiff branch was very helpful in sorting out what I wanted with my savings. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Karen. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
It is excellent. The local three branches are in ideal locations for me. Your interest rate is very good too. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Nice traditional feel, relaxed atmosphere, clearly explained in branch at a steady pace, no rushing or confusion - was in Cardiff branch today with Vicky who was absolutely excellent in every way. Reviewed on: 6th September 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 24th October 2024
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Monmouthshire Building Society

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