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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
14% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Can't fault the member of staff I dealt with, fitted me in straight away. Excellent. Explained things so I could understand everything easily. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
The office is bright, modern and easily accessible in the main street and the staff are always bright, cheerful and welcoming. The main 2 entrance doors are too sensitive to passing movement and are continually opening/closing. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

4
Karen at the Cardiff branch was very helpful in sorting out what I wanted with my savings. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Karen. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
It is excellent. The local three branches are in ideal locations for me. Your interest rate is very good too. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Nice traditional feel, relaxed atmosphere, clearly explained in branch at a steady pace, no rushing or confusion - was in Cardiff branch today with Vicky who was absolutely excellent in every way. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Vicky. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Face-to-face contact on the high street. Good interest rates. I like being able to go into a branch and talk to someone. Reviewed on: 6th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Charli in Brecon was very helpful and kind with her service to understand my savings. Reviewed on: 5th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Charli. Response date: 16th October 2024
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Monmouthshire Building Society

In branch service review

5
Convenient. Friendly ethos. Efficient service with a personal touch. Reviewed on: 5th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
We like seeing Zoe in Brecon who could not have been more helpful. Reviewed on: 5th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Zoe. Response date: 16th October 2024
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Monmouthshire Building Society

In branch service review

5
I like being able to speak to very helpful staff - Zoe. Having known her at the Leeds we followed her on moving to the Monmouthshire Building Society. Reviewed on: 5th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to Zoe. Response date: 16th October 2024
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Monmouthshire Building Society

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