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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

Cathy at the Cwmbran branch was exceptional

5
Cathy at the Cwmbran branch was exceptional Reviewed on: 12th September 2024
Gaynor Redmore's avatar
Gaynor Redmore
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience at the Cwmbran branch. We have passed your comments on to Cathy. Response date: 12th September 2024
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Monmouthshire Building Society

In branch service review

5
I like the friendly staff and very helpful branches. Maybe longer opening hours needed?. Reviewed on: 11th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 24th October 2024
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Monmouthshire Building Society

In branch service review

5
Very good staff. Happy, skilled and of much help. Please keep doing what you are noew doing. Reviewed on: 11th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Reasonable savings rates; swift and personal service, with very friendly and personal staff. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Personal service - polite and friendly. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Great customer service from Adele. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
When completing a maturity application form in order to roll-over into a new ISA product, it is not clear that you are re-investing old ISA funds and not new ISA funds. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We appreciate you leaving feedback regarding our ISA maturity process. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
Very helpful and friendly staff. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 25th October 2024
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Monmouthshire Building Society

In branch service review

5
We love the person to customer service, and the books. Nice and simple. The ladies in the Monmouth branch are always helpful. We are always satisfied. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Monmouth branch. Response date: 23rd October 2024
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Monmouthshire Building Society

In branch service review

5
Easy access. Good rates. Pleasant and helpful staff. Reviewed on: 9th September 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 24th October 2024
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Monmouthshire Building Society

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