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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Savings now

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

I have been with MBS for many years and can access accounts online. However I always have questions so prefer to visit the branch. Today I called into Cardiff, Queen Street, and Anthony helpfed me open and transfer funds. Anthony was extremely patient, very thorough, cheerful and at no time made to deel rushed. An excellent experience. Reviewed on: 8th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Antony. Response date: 2nd May 2024

In branch service review

First time I have been offered tea or coffee!! A good start. Jack made everything so easy for us to understand re. ISA. Reviewed on: 8th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that your experience in branch was easy. Response date: 27th September 2024

Shanagh in the Cardiff branch went to great lengths...

Shanagh in the Cardiff branch went to great lengths to make it as simple as possible and reassure me, so her help was greatly appreciated Reviewed on: 6th April 2024

Helpful, but with a smile!

Staff at all branches are always happy to help with any queries or issues and are always smiling and very welcoming. Always a pleasure when I pop into a local branch. Reviewed on: 5th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

Great service

Every time I visit the Cardiff branch, I receive excellent customer service from the team there! I am so pleased there is a branch now in the town centre. Reviewed on: 1st April 2024

I visited brecon branch and was dealt with mainly by...

I visited brecon branch and was dealt with mainly by Charli with assistance from Leah. Both were very helpful, charli was excellent with her knowledge of your products and the best option for me. She is an asset to your team, Reviewed on: 28th March 2024

In branch service review

Great accessibility to home and good service. Reviewed on: 28th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

In branch service review

Very helpful and courteous, and local. Reviewed on: 28th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th April 2024

In branch service review

Friendly staff, easy to understand information, still have a branch locally, and use paper passbooks. Reviewed on: 28th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

In branch service review

Wonderful helpfulness and professionalism. Reviewed on: 28th March 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th April 2024

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

Shanagh in the Cardiff branch went to great lengths...

Helpful, but with a smile!

Great service

I visited brecon branch and was dealt with mainly by...

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

Join Smart Money People

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