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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
44% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
Always helpful, knowledgeable and friendly. A very pleasant building society to come into. Reviewed on: 17th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 7th March 2024
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Monmouthshire Building Society

In branch service review

5
Efficient and helpful and convenient city centre branch in Cardiff. Reviewed on: 16th February 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in the Cardiff branch. Response date: 7th March 2024
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Monmouthshire Building Society

In branch service review

5
I opened my second account with Cathy, ther service was great as usual and I was made to feel welcome bu the whole team. Reviewed on: 16th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Cathy. Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
It was nice to go into branch, ease of doing things was great, and helpful staff who know their jobs. Reviewed on: 16th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. . Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
A spacious and welcoming office. I hadn't realised I should have made an appointment but Karen made me at home and dealt with opening my bond efficiently and promptly. Reviewed on: 16th February 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
Fast, efficient and always happy to help. Reviewed on: 13th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
Looked to register a PoA with Lloyds Bank and told to wait over a month. Monmouthshire saw me in two days and I spoke to the branch to discuss on the phone first, no call centre. Brilliant service, thank you. Reviewed on: 13th February 2024
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Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you was seen quickly in branch. Response date: 27th September 2024
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Monmouthshire Building Society

In branch service review

5
The people that serve us are so helpful and pleasant and explain things when we need advise on saving. It is a pleasure coming into branch, they seem like friends. Reviewed on: 13th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
Your staff are always polite, helpful and patient. Reviewed on: 13th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 12th March 2024
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Monmouthshire Building Society

In branch service review

5
Carley's customer service was brilliant. Her attention to detail is fantastic. Reviewed on: 13th February 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We will pass your feedback on to Carley. Response date: 27th September 2024
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Monmouthshire Building Society

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