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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

44% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

Branch in Caldicot and so easy access to my account. Staff are very helpful and good opening hours. Reviewed on: 13th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the Caldicot branch. Response date: 12th March 2024

Very helpful customer representative - explained mat...

Very helpful customer representative - explained matters clearly and succinctly. Reviewed on: 12th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 13th February 2024

Good friendly service with the all face to face inst...

Good friendly service with the all face to face instead of trying to talk to some digital non identity Shanagh who talked us through the whole set up was great Reviewed on: 3rd February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you are happy with the service that you received in Cardiff. Your comments will be passed on to Shanagh. Response date: 5th February 2024

Monmouthshire Building Society Branch Review

We have been with this branch for many years. They are consistently professional, informative, polite, caring and approachable. The branches are always inviting, warm, comfortable and clean. Reviewed on: 31st January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you are happy with our branches. Response date: 1st February 2024

Cardiff branch.

Went in to the Cardiff branch. Anthony was very friendly and helpful. Reviewed on: 31st January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for our Cardiff branch. Your feedback will be passed on to Anthony. Response date: 31st January 2024

Visit on 22 January.

I visited Head Office John Frost Square on 22 January to update and sort out my accounts. As soon as I arrived your Senior Service Consultant Muss Noor greeted me. She arranged for my accounts to be updated where necessary and helped me to decide how best to sort out my accounts. She was very helpful and I am very happy with the results. Reviewed on: 30th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you are happy with the service that you received in our Newport City Centre branch. Your comments will be passed on to Muss. Response date: 30th January 2024

Monmouthshire Building Society Branch Review

Good, friendly customer service with Anthony at the Cardiff Queen Street branch. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you had a good experience in our Cardiff branch. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Excellent, quick service. Very polite staff. Anthony did a superb job of sorting my query. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Friendly, excellent service from Anthony in Cardiff. Reviewed on: 26th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Anthony. Response date: 6th February 2024

Monmouthshire Building Society Branch Review

Very friendly, not just the lady who served and dealt with us but all the staff. Very modern, very efficient. Faultless service, Karen is a credit to your company. Coffee was great too. Thank you. Reviewed on: 26th January 2024

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Monmouthshire Building Society: Savings reviews

44% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

Very helpful customer representative - explained mat...

Good friendly service with the all face to face inst...

Monmouthshire Building Society Branch Review

Cardiff branch.

Visit on 22 January.

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

Monmouthshire Building Society Branch Review

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Want to see more from Monmouthshire Building Society?

Mortgages

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