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Monmouthshire Building Society: Savings reviews

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4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

Monmouthshire Building Society Branch Review

5
Personable, customer oriented, and community engaged. Reviewed on: 5th December 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Outstanding service

5
The staff in the Brecon Branch were outstanding very helpful with no outstanding waiting around Reviewed on: 4th December 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Brecon branch. Your comments will be passed on to the team. Response date: 4th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Helpful and friendly staff. Suits my needs. Local to me with real people. Reviewed on: 30th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly, welcome, supportive, great advice, and listen. Reviewed on: 30th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 11th December 2023
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Monmouthshire Building Society

Cardiff branch

5
Really pleased with the recent service received from the Cardiff team. We saw Vicky on the day and she was really helpful. Reviewed on: 30th November 2023
Phillip's avatar
Phillip
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Cardiff branch. Your comments will be passed on to Vicky. Response date: 30th November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Karen gave very good service. Could do with lower penalty charges though. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you received a good service. Your comments will be passed on to Karen. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
I would like to thank Karen in Cardiff who was very professional, helping me through and explaining every step of the process. It was also useful that the branch was open on a Saturday morning. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in Cardiff. Your comments will be passed on to Karen. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly service, Karen was very helpful. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Karen. Response date: 29th January 2024
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Very good customer service from both Karen and Cathy in Cardiff, both asked how they could help. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in Cardiff. Your comments will be passed on to Karen and Cathy. Response date: 11th December 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

4
Great customer service provided by the team in Cardiff. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you received great customer service in Cardiff. Response date: 11th December 2023
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Monmouthshire Building Society

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