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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
78% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Local and friendly BS. The staff in the Monmouth branch are always pleasant, courteous and always happy to advise and let us know about products. Reviewed on: 21st August 2025

In branch service review

5
Lovely Staff , explained accounts. Private appointments offered to set account up. Reviewed on: 21st August 2025

In branch service review

5
Suppoer cards on desk, staff that care and go extra mile for customers "old fashioned" values. Reviewed on: 21st August 2025

In branch service review

5
Pleasant and helpful staff. Thank you Ginny. Reviewed on: 21st August 2025

In branch service review

5
Rachel I was very helpful today with setting up my saving account. Reviewed on: 21st August 2025

No fuss, helpful, easy to set up and understand.

5
No fuss, helpful, easy to set up and understand. Heidi was friendly gave us her full attention. Explaining and answersing any questions we had. Reviewed on: 19th August 2025
Lindsey 's avatar
Lindsey
Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Heidi, we'll make sure to pass on your feedback. Response date: 19th August 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Always get swift and friendly welcome when I walk though the door. Staff were swift, efficient and knowledgeable. Friendly service from Karen. Better customer service than other building societies and banks in the area. Reviewed on: 16th August 2025

In branch service review

4
Customer service given to me by staff - today by Vicky. Reviewed on: 16th August 2025

In branch service review

2
The branch is local, good reception. Reviewed on: 16th August 2025

In branch service review

5
Friendly professional service. Always feel comfortable in this branch. Reviewed on: 16th August 2025

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