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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.71
Based on 3,006 reviews, last reviewed 13th Sep 2026
No new 5 star reviews
in the past 90 days
40% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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8%
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0%
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1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

CHEQUES LOST INTERNALLY AT MONMOUTHSHIRE BS After depositing a cheque at the end of June in a local branch, I was told over 2 weeks later that it could not be found. Please be aware that MBS nee... Read more Reviewed on: 16th August 2026
Clare's avatar
Clare
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3006)

In branch service review

5
Local, pleasant staff, good service. Reviewed on: 1st September 2025

In branch service review

5
Friendly helpful easy access to branch (local). Reviewed on: 1st September 2025

In branch service review

5
Friendly and everything is clearly explained at Caldicot. Reviewed on: 1st September 2025

In branch service review

5
Very personal, polite service at Caldicot. Reviewed on: 1st September 2025

Stay away

1
I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account… and nothing! No repose to my enquiries, no answers to my phone calls, nada. Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you haven’t heard from us following completion of your online registration for a regular saver account. A colleague in our Savings and Customer Contact team has emailed you to discuss your review further. If you would like to speak to a colleague regarding this please contact us on 01633 844340, our opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. Response date: 3rd September 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025

In branch service review

4
Face to face friendly service with Cath. Reviewed on: 30th August 2025

In branch service review

5
Great customer service by Gareth and Cath helped!. Reviewed on: 30th August 2025

In branch service review

5
All employees I've me have been professional and friendly to deal with. Branch had a "nice feel" from first contact. Reviewed on: 30th August 2025

In branch service review

5
Excellent service especially for older clients who are not computer savvy. Reviewed on: 30th August 2025

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