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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
78% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
I like to walk into branch and discuss my finances, staff always helpful and friendly. Reviewed on: 22nd August 2025

In branch service review

5
Excellent staff who demonstrate professionalism with a friendly manner. You are local and I hope it always will be. Reviewed on: 22nd August 2025

In branch service review

5
Very polite and helpful. I like the fact we have an open branch which is helpful especially for the older person. Reviewed on: 22nd August 2025

In branch service review

5
Emily and team are extremely helpful service is always provided excellently and nothing is too much to ask for. Great rates. Reviewed on: 22nd August 2025

Withdraw funds and ask for information

5
Went into the Cardiff branch to ask about my savings and withdraw some money. I was dealt with by Cathy who was extremely helpful and patient. Cathy is a credit to the society. Reviewed on: 22nd August 2025
Dianne Roscoe 's avatar
Dianne Roscoe
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your review with Cathy. Response date: 22nd August 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very accommodating, Good interest rates, Excellent customer service going the extra miles. Reviewed on: 21st August 2025

In branch service review

5
I like the fact that it is a mutual BS. The staff in the Cardiff branch are always very friendly and helpful. Reviewed on: 21st August 2025

In branch service review

5
Very friendly and knowledgeable staff, we always feel welcome and unrushed. Reviewed on: 21st August 2025

In branch service review

5
Pleasant branches and staff. Savings products often of interest with good rates. Reviewed on: 21st August 2025

In branch service review

5
My visit to the Monmouth branch was a delight. Helpful and pleasant staff, unhurried approach and information I could understand. Reviewed on: 21st August 2025

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