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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Passbooks. The staff are helpful. Branch in-person service. Stay in Chepstow. Stay on high street. Reviewed on: 8th July 2025

In branch service review

4
I like the branch being open and local. Reviewed on: 8th July 2025

In branch service review

4
Local branch with friendly staff. Rates could be more competitive but there is a good range of products. Quick and easy to open an account and like you do same day payments. Reviewed on: 8th July 2025
Reply from Monmouthshire Building Society Thank you for leaving us a review, it's great to hear your positive feedback on our branch colleagues. We'll pass on your feedback about our interest rates. Response date: 20th August 2025
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Monmouthshire Building Society

TEN out of TEN

5
Very friendly supportive and considerate. The human touch! Reviewed on: 7th July 2025
sue w's avatar
sue w
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 8th July 2025
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Monmouthshire Building Society

In branch service review

5
Quiet, no queue. Better interest rates needed. Reviewed on: 7th July 2025

In branch service review

5
Friendly atmosphere, good information when asked about things. Reviewed on: 7th July 2025

The best staff of any bank/building society

5
Antony helped my convert my child savers into an adult savers. He was polite, friendly and funny. He explained the process well and made the switch easy. Mr Edwards (I think) at the counter was also very polite and helped me with my request. Reviewed on: 7th July 2025
Nazia 's avatar
Nazia
Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 8th July 2025
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Monmouthshire Building Society

In branch service review

5
Staff, interest rates and excellent customer service. Catherine was brilliant. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. We'll share your feedback with Catherine. Response date: 20th August 2025
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Monmouthshire Building Society

In branch service review

5
Interest rates could be better. Great explanation of different accounts from staff. Reviewed on: 5th July 2025

In branch service review

5
Staff are friendly and welcoming. They advise on products and services in a clear and concise manner for my understanding. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 20th August 2025
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Monmouthshire Building Society

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