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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
32% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Lady was very professional and highly knowledgeable. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025
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Monmouthshire Building Society

In branch service review

5
All staff at the Newport - Caerleon Road branch are really helpful, respectful and always go the extra mile to help. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with the Caerleon road branch. Response date: 20th August 2025
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Monmouthshire Building Society

In branch service review

5
Over the year been very friendly and helpful. Did think that yearly interest rate on yearly iSa would have been slightly higher regarding the number of years I have been with the you. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society It's great to hear your positive feedback on our colleagues, thank you for your feedback on our isa rates, this will be shared with the branch network. Response date: 20th August 2025
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Monmouthshire Building Society

In branch service review

5
I like having a branch within walking distance of my home. Always friendly and accomodating. Reviewed on: 5th July 2025
Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Welcomed with a smile, information explained clearly. Helpful and friendly. Reviewed on: 4th July 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 20th August 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Top level service - extremely friendly and professional. Reviewed on: 4th July 2025

In branch service review

5
Always been helpful, understanding and ready to help. Reviewed on: 4th July 2025

In branch service review

5
Very friendly, helpful and efficient. Reviewed on: 4th July 2025

In branch service review

5
I find the staff very polite, professional, friendly and very helpful. I also like it because it is local and convenient. Reviewed on: 4th July 2025

In branch service review

5
Such pleasant people, most helpful, no complaint whatsoever. Reviewed on: 4th July 2025

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