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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,972 reviews, last reviewed 12th Jun 2026
38% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026
David 's avatar
David

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

5
Very friendly and helpful, Sarah. Reviewed on: 3rd June 2025

In branch service review

5
Customer service and ease of use. Reviewed on: 3rd June 2025

In branch service review

5
Like : local, online account opening, Dislike: No app, need more seats. Reviewed on: 3rd June 2025

In branch service review

4
Locality. Joanne was very pleasant and helpful. Reviewed on: 31st May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We'll share your comments with Joanne. Response date: 11th June 2025
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Monmouthshire Building Society

In branch service review

5
Local, Branch, Friendly staff (Joanne) Very quick and efficient. Reviewed on: 31st May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. We'll share your feedback with Joanne. Response date: 11th June 2025
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Monmouthshire Building Society

Staff very helpful and informative.

5
Staff very helpful and informative. Reviewed on: 31st May 2025
Steven John Haigh's avatar
Steven John Haigh
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with our branch colleagues. Response date: 2nd June 2025
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Monmouthshire Building Society

In branch service review

4
It would be extremely helpful to be able to receive the tax certificate information for the year end by the end of may, beginning of June, Mya accounts always work these easier. Reviewed on: 30th May 2025

In branch service review

5
Have been coming to this branch for a long time. Always friendly and professional. Reviewed on: 30th May 2025
Reply from Monmouthshire Building Society It’s always nice to hear when our members are, we appreciate you sending this comment. Response date: 11th June 2025
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Monmouthshire Building Society

In branch service review

5
Very happy with the service I receive. Reviewed on: 30th May 2025
Reply from Monmouthshire Building Society We’re really pleased to hear everything went well, thank you for the feedback. Response date: 11th June 2025
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Monmouthshire Building Society

In branch service review

5
Ease of access, friendly and helpful staff. Reviewed on: 30th May 2025
Reply from Monmouthshire Building Society Thank you for the positive feedback. Response date: 11th June 2025
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Monmouthshire Building Society

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