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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.77 (2972 reviews)

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4.77

Based on 2,972 reviews, last reviewed 12th Jun 2026

38% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Trip to Monmouth. The staff in the Monmouth branch were knowledgeable, helpful and friendly. Reviewed on: 10th June 2026

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026

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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2972)

In branch service review

The staff are absolutely amazing. Nothing too much trouble and all out needs were dealt with. Online banking needs to be improved. Reviewed on: 23rd May 2025

Reply from Monmouthshire Building Society Thank you for getting in touch, we appreciate you taking the time leaving us feedback. Response date: 19th June 2025

In branch service review

Local office staff friendly, Kate keeps me up to date with current products, helpful and makes sure my savers achieve the best outcome. Reviewed on: 23rd May 2025

Reply from Monmouthshire Building Society We’re really pleased to hear everything went well! Thanks for taking the time to share this. Response date: 19th June 2025

In branch service review

The girl who served us was very very helpful and explained everything well. Reviewed on: 22nd May 2025

Reply from Monmouthshire Building Society That's great to hear, we are so happy our colleagues were able to help. Response date: 19th June 2025

In branch service review

Premises very clean, tidy and welcoming, Efficient and friendly staff. From what I witnessed no improvements are necessary. I would like to mention Karen who dealt with me. She was extremely personable, approachable and very helpful in meeting my needs. Thanks. Reviewed on: 21st May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage team. We're pleased to hear that you had a good experience with us. We'll share your feedback with Karen. Response date: 25th June 2025

In branch service review

Caldicot branch, extremely helpful every time we go into the branch. Reviewed on: 20th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025

In branch service review

My account is in Caldicot and Andrea is totally amazing. Reviewed on: 20th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with your Andrea. Response date: 25th June 2025

In branch service review

The Caldicot branch is local to me and they have been very helpful since my husband died, especially Lesley. Reviewed on: 20th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with Lesly. Response date: 25th June 2025

In branch service review

An important feature of Mon B.S is that it is local. Reviewed on: 20th May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We are so pleased that you had a good experience. Response date: 25th June 2025

In branch service review

Excellent professional and friendly customer service provided by Vicky. Highly recommend this building society to friends and family. Reviewed on: 19th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We're pleased to hear that you had a good experience with us. We'll share your feedback with Anita. Response date: 25th June 2025

In branch service review

We could not cope without all the help provided by Sarah. She offers us support, knowledge and professionalism. She is a friendly face and is always a pleasure to deal with. Hooray far such a good member of staff. Reviewed on: 19th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with Sarah. Response date: 25th June 2025

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Monmouthshire Building Society: Savings reviews

38% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2972)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

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