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Monzo: Flex Purchase credit card reviews

Name: Flex Purchase credit card
Rating: 4.97 (3086 reviews)

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4.97

Based on 3,086 reviews, last reviewed 27th Mar 2026

57000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

I love monzo so much. I love monzo so much. The flex card is incredible at helping me keep track of what I am spending and encouraging me to make good financial decisions. ... Read more Reviewed on: 27th March 2026

Latest lowest rating:

2

The most Useless CC I am trying to use Monzo flex credit card and where ever I've tried to use it and that's multiple places it doesn't allow me to use it. It's the most ... Read more Reviewed on: 4th June 2025

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About this product

The Monzo Flex Purchase credit card has a starting limit of up to £10,000.

With Monzo Flex Purchase, you can pay abroad with no fees. You also get no interest on purchases of £100 or more paid over three months. Get instant notifications, real-time balance updates and freeze and defrost your card, all from the Monzo app.

Monzo Flex Purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Flex Purchase credit card reviews (3086)

Easy to use

Easy to use and customer service is very good. Reviewed on: 5th March 2025

I've been with Monzo for 6 years, im so glad I decid...

I've been with Monzo for 6 years, im so glad I decided to bank solely with them as they are the best bank ever Reviewed on: 4th March 2025

Easy to manage usage, interest rate explained in sim...

Easy to manage usage, interest rate explained in simple terms, Reviewed on: 4th March 2025

Monzo Flex is a great option

Monzo Flex is a great option for managing payments more flexibly. The ability to split purchases into 3, 6, or 12 monthly payments with clear, upfront fees is wonderful, and the integration within the app makes tracking spending easy. No fees on three-month plans is a plus. Reviewed on: 4th March 2025

Monzo. The most devious, incompetent bank in the UK.

Monzo are the most devious, incompetent user unfriendly customer service business I have ever dealt with in my life. Their security and anti-fraud policy are pitiful, and they have no interest in resolving issues. I was a loyal customer for 4 years. I had a paid current account and monzo flex credit card. I got defrauded on the card. Dealing with Monzo was excruciating. You cannot phone them, only chat on their app and they don't do real-time. There are one, two, four hour gaps in communication. You could be talking to someone, then they log off, and you have to start with someone new. I have never experienced such poor service from a bank in this regard. After a full week of wretched support, chat conversations over 12 hour days and following all their recommendations to reinstall app and reset account, I got stung with an apple pay set-up request and defrauded by £1800. Another week, and Monzo's response was that i was the only person who could have authorised the payment, so they would not refund the fraud. I then got a message on the app saying they were closing my account, and they expected payments to me made on the amount defrauded. I reported Monzo to the financial ombudsman, who found in my favour and I got the money back with a small amount of compensation that was not worth it for the amount of time I spent dealing with the issue. The victim support team told me that they see loads of the same type of issue with Monzo and their social media is full of posts from people who experienced the same appalling treatment I did, normally over fraud transactions that Monzo refuse to recognise. I would never use or recommend Monzo the pretend bank. They are the worst organisation I have ever dealt with, period. Avoid like the plague. If you have any issues at all, Monzo will throw you under the bus. Reviewed on: 4th March 2025

Amazing, easy, simple, lovely layout, amazing tools !

Amazing, easy, simple, lovely layout, amazing tools ! Just great Reviewed on: 3rd March 2025

Fantastic app!

Monzo offers a lot as a banking app, I like the fact that i can invest, save and even use their flex card as well. They have been introducing cashback offers slowly which hopefully will be available for the future with more retailers. Reviewed on: 2nd March 2025

Monzo is fantastic, finally feel in control of my money

Monzo is fantastic, I've never been in better control of money as I have now Reviewed on: 2nd March 2025

Excellent, customer focused bank

Excellent, customer focused bank Reviewed on: 2nd March 2025

Fab user experience, best British bank.

Fab user experience, best British bank. Customer service is very good Reviewed on: 1st March 2025

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