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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.53

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

Falsely cancelled policy

I took out a car insurance policy with more than smart wheels as it was the cheapest quote at the time and at the age of 18 you want to get on the road ASAP for work travel, etc. When I first rang to start my policy they said I needed to pay £845 basically just for them to say yeah we’ll insure you and then went on to paying a further £145 a month which as an apprentice is way too much but I managed. Then after about a month and a half I received an email saying I had been speeding and they were threatening to cancel my insurance, then not even 3 months after taking my policy out with them they send me another email falsely accusing me of speeding a second time and then said they were going to cancel my insurance altogether so I rang up and asked if there was anything I could do to which they said no as it had been confirmed with some team they’ve got who apparently assess the data the telematics box emits and say whether it’s right or wrong but after reading all the reviews from other young drivers who have gone with them it’s clearly a bullshit scam to rip off young drivers, make a load of money out of them then cancel their policy so they struggle to get insurance anywhere else and end up penny less for no apparent reason. Now I have received a from them saying I owe £28.12 with no explaination as to why I owe that amount and the letter even said they’d previously asked me for the amount when I’ve only even heard about it once on the “second” letter they had sent me regarding this payment. I rang up about it and they said if I don’t then it will affect my credit rating or some random crap they thought of at the time so I put in a complaint about it. 2 days later I got a phone call from them about this money I apparently owe and they said they’re willing to drop it if I remove my complaint however if I change my mind I can complain about it again in the next 6 months. Basically them admitting they were wrong to try and charge me this money and saying they’d write it off so they didn’t have to deal with the complaint. Everything they do and say it fake, stay away from these people, all they want is your money and to rip you off, as shown by WatchDog they are a con artists who’s black boxes show fake data which they use to penalise young drivers. STAY AWAY FROM MORE THAN! It’s a massive scam for any young driver! Reviewed on: 15th February 2018

Staff need to be trained to deal with cases correctly

I am with Morethan and I was crashed in to on a round about recently, I was already in the round about in the correct lane to take the second exit when someone else entered the round about at speed from the fourth exit (a 50mph road) and cut me up to go across at speed when it was my righter way on to an express way the girl working on my case wrote "you blame the driver for switching lanes into you" She didnt contact the other insurer with relevant information and is stating this is a 50/50 claim and she may have to pay in full for the other drovers car... ABSOLUTELY RIDICULOUS i am trying to escalate this as im very concerned - STAY AWAY. Reviewed on: 29th March 2022

Avoid LowMiler

I have learned to my cost that LowMiler is an internet based policy - meaning you cannot access your details and change them....ON THE INTERNET! So, no 24/7 access meaning I had to pay another company for drive-away cover!. LowMiler amendments are only by phone and you guessed, they charge £25 for that. Way too much hassle and won't refund black box either so by cancelling after a month has cost me the same as 6 months insurance. Now with FLOW and have unlimited access (LowMiler never again!). Reviewed on: 28th March 2022

Appalling/ bullies/ ignorants/ not interested

It's my first time being with more than and I wished I had read reviews about them( lesson learnt the hard way) I've been involved In An accident and have put in a claim but they don't seems to care or feel rumours about the situation. All they care about is the money and even my car is total loss, a car worth over £16,000 on the market, they've only offer me £12000. The worst part is that , all though we've not agreed on a settlement, they've also suspended my insurance for 6 weeks and have told me it will be cancelled if I don't replace my car. How am I going to replace my car when you've not paid for the value of the car? Also it's taking them so long for them to reach out to the third party at a non fault claim. I think there might be something doggy going on but I'm yet to disclose that. Call handlers don't seems to know what they are doing . I can go on and on and on .. But please please ,don't be a victim just avoid and stay away from this company. I've learnt my lessons. Reviewed on: 12th March 2022

Useless

Completely useless call centre staff who do not listen or want to listen. When I then lose my temper they say I’m being rude. Manager Joanne no idea what she’s talking about. Not listening to me about being passed on from junior who had no idea what she was doing. Absolutely useless offered no compensation total waste of time!!!! Reviewed on: 8th March 2022

Absolutely shocking

Extremely rude call centre staff by the name of Edwin if that's his real name. Called up to amend a policy that hasn't even started. Bluntly told no can't do it cancel your policy and start again. I've just paid £450 in full for the policy which I now won't get back for weeks and now have to find that money again to start a new policy. I asked for his name and the phone was put down. Don't worry you have been reported Edwin Reviewed on: 7th February 2022

Rude call centre staff.....sounds like they are reading off of a script book. I was asked to contact DVLA na dgive consent for my license to be checked by MT ,and also they wanted a bank statement, and copy of driving license.

Called MT to ask why they needed so much personal information about me and was informed that all insurance companies have different levels, forms of checking customers details. I said I wasn't happy to provide all that they requested on grounds of GDPR legislation and operative was silent. She just kept repeating same old same old..I cancelled y policy with immediate effect and sought ut a different company who asked very little from me.... The emails I had from MT appeared like a Nigerian hoax email. The email address made me suspicious and the contents and requests for personal infomation just strengthened my belief that it was a hoax email, so I deleted it. When I mentioned this to said call centre woman she made no comment....get the feeling that I'm not the only customer who has raised these points by the response I got from Ms Happy...Wouldn't recommend this lot to anyone I thought a lot of. Reviewed on: 27th January 2022

Awful Customer Service and so Rude

Everyone I have spoken to has been rude and unhelpful. They simply will not resolve my issue with no online access and tell me to try all day every day until it works! But it doesn't work which is the issue!!!!!! Reviewed on: 20th January 2022

Broken system

Purposely drove more erratically and yet my score went up then next day drove calmly and it went down. How can I possibly keep a good score when I have to drive on roads with higher crash rates due to my job. Isn’t a good system Reviewed on: 7th November 2021

Awful customer service

Despite having received written confirmation that we had cover in place More Than declined our claim saying we were not covered to drive abroad. 2months on they acknowledged they were wrong but another 6 weeks on they have done nothing to actually fix the car. Over 5hrs spent on the phone over a dozen calls. Everytime they say someone will call you back tomorrow but they literally never do. They are Awful - avoid! Reviewed on: 9th October 2021

To expencive

Been with them for a few years and very little discount to a loyal customer Reviewed on: 15th September 2021

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