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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.53

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

STAY AWAY FROM THIS COMPANY

(Please excuse my English am not a native speaker) My husband and I insured our car with this AWFUL Company about 9 months ago. After getting 2 warnings for speeding they decided to cancel our policy, (even though I can swear you guys that we were not speeding at all, but it's our word against theirs) which didn't really bother us because were paying the ridiculous amount of 211 pounds EVERY MONTH. So they sent us an email letting us know that in 7 days time they were going to cancel the policy, so we decided to cancel the policy before they do. We cancelled the policy on the 8th of February and then GUESS WHAT? On the 12th they still took the monthly payment from us, 211 pounds when the policy was already cancelled. Of course we called them straight away and they told us that they were going to send us some kind of balance clarifying all the payments done, outstanding payments and cancellation fees the might have to be paid or of course if they were supposed to refund us some money. We wait for more than 3 weeks and the balance never arrived. We called them again and they said that they didn't send us the balance because there were no outstanding payments because everything was already paid, OF COURSE IT WAS PAID BECAUSE THEY STOLE US 211 pounds just because they wanted to keep collecting money from us. We asked them to send me this balance and they refuse to do it, they said that they were not able to send this balance because everything was paid and because his account department was somewhere in Asia. All we were asking for was to get the balance that they said they were going to send us and that never happen they absolutely refuse to do so. MORE THAN, if you are reading this don't even bother replying back to our review, as you guys will see the reply absolutely the same to everybody which means they don't care about offering a good service to their customers all they want is your MONEY. Reviewed on: 11th April 2018

Cancelled my car insurance policy with no notice at all!

Cancelled my car insurance policy with no notice at all! Said documents had been uploaded online which I explained there system doesn’t let me view online documents and comes up with an error message each time saying server exception! Reviewed on: 8th January 2020

I hate this company

More than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my car in a different postcode to the one stated, when in reality it was ten metres from my stated address. Talking to them on the phone is a painful and fruitless task, and I've spent a small fortune on topping up my miles after getting a job in a different county. If you have any choice, steer well clear of this horrible, exploitative company. Reviewed on: 14th December 2019

rip off add on charges ie want £25.00 just to take you money

went to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for Jeremy Corbyn Reviewed on: 22nd November 2019

Change of insurance

Totally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day occurrence in insurance?? Very unprofessional, will never use company again. Overseas call centre. Hopeless, avoid if possible Reviewed on: 8th November 2019

DO NOT USE MORETHAN

MORE-THAN BLACK BOX INSURANCE- BEWARE !!! DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!! WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!! MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN... DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!! Reviewed on: 8th November 2019

SO NOT BUY MORETHAN INSURANCE

Scam

My 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a young person. My son is distraut because of this company. Reviewed on: 6th November 2019

DO NOT CHOOSE MORE THAN!

If you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 added onto my policy for 4000 extra miles due to new job further away). I eventually cancelled with them 9 months into my policy because I found a more cost effective company WITHOUT black box, to then get a letter from More Than saying I owe almost £400! I rang up and they confirmed all my payments had been made, but I had outstanding payment on the extra mileage I took out, which was NOT mentioned to me when taking out extra miles or cancelling my policy. Spent 20 minutes arguing and got nowhere with my CASE. I enquired about filing a complaint form and they said for it to be acknowledged it would have to go further and include court, and as a young driver that's normally something no teenager can afford or want to face!! AVOID AND SPEND THAT LITTLE BIT EXTRA ON A COMPANY WHO WON'T SCREW YOU OVER!! Reviewed on: 31st October 2019

DO NOT USE!!

DO NOT USE!! Shocking company and very dodgy. When you get near to renewal the black box starts issuing speeding notices and they use these to then increase your premiums. They refuse to investigate or give full details of the mystery offence. Might be ok as a one off but it’s not really worth the cost of having the black box fitted and removed. Reviewed on: 25th October 2019

DO NOT USE MORE THAN SMART WHEELS

DO NOT USE MORE THAN SMART WHEELS Especially if you’re one of the MANY young people that parents live separately and you spend half you time at each address. Apparently i’m not allowed to stay at my dads overnight anymore or they will cancel my insurance because the car isn’t at my home (mums) address every evening!! How is this fair? I live half and half as most of us do but I register everything to my mums address, Its disgusting and i feel discriminated against. They send you threatening emails and letters through the post.. i’m sorry but how is the fact my parents are not together anymore my fault?? Also, they wont let you change your direct debit date (if you have to pay monthly) to make it more convenient for you & they won’t tell you the cancellation costs of your policy, so you can explore different options instead of staying with them & having to deal with their extremely rude customer services, unless you actually cancel. They are the worst insurance company I’ve ever come across, no empathy, no understanding, no “treat each customer as an individual” just “Follow our rules exactly or we’ll threaten to cancel your policy which will ruin your chance of getting car insurance again” attitude. Trust me, even if it is the cheapest quote.. PLEASE pay the extra, it is not worth the stress or anxiety it causes. I wouldn't even give them a star if i could. More Than Smart Wheels, you are the WORST car insurance company about & i will be posting this on every review site to hope that other young drivers are not trapped for a year feeling that they do not have the freedom having a car should bring them. Reviewed on: 18th October 2019

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