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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Cora is a life saver.you will never go wrong with Natwest

5
Natwest stuff thank you,one day i lost my card and the person who picked it went on a shopping spree but the fraud team reaction was quick they called me to find out if I was the one shopping and at the end i got my money back.keep it up. Reviewed on: 17th March 2022

helpful

5
not got any bad reviews helps as much as they can Reviewed on: 17th March 2022

Online help

5
Very helpful and informative assistance. Reviewed on: 17th March 2022

Incredible Service

5
Best high street bank and available 24/7 to answer my queries Reviewed on: 17th March 2022

Quick and Easy

5
I needed to change address and it was done very quickly. Reviewed on: 17th March 2022

Great help

5
It was easy and really helpful.Options were very clear and And easy to understand. Reviewed on: 17th March 2022

Very Quick Service

5
Very Quick service and i prefer a online chat as i can sort a problem out straight . Reviewed on: 17th March 2022

Perfect service

5
Cora was intuitive , responsive and accurate. Really impressed. Gonna ask her to marry me! Reviewed on: 17th March 2022

The bot works!

5
For once a bot answered my query efficiently. Seem like AI has improved a lot since my last experience with other banks. Reviewed on: 17th March 2022

Helpful

5
Very helpful and easy to use. Being over 60 i find this app very good Reviewed on: 17th March 2022

Review NatWest Group - Cora: Digital assistant now

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