NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Immediate resolution

I had a query on my account, contacted the bank via the app messaging service and Cora responded immediately and resolved my issue. Reviewed on: 17th March 2022

Competent Cora

Quick efficient and comprehensive service. Reviewed on: 17th March 2022

Awful product

Sent me round in circles, completely failed to answer my simple request. Complete waste of my time. Reviewed on: 17th March 2022

Cheque deposits

Cora explained how to do this and was very helpful Reviewed on: 17th March 2022

THAT WAS SIMPLE!

It was a straighfforward and simple process to change my address with Cora online. Thank you Reviewed on: 17th March 2022

Helpful and easy

Straight to point lots on information provided Reviewed on: 17th March 2022

Easy but not that impressive

It's been easy to use, but I haven't felt that it's actually solved any issues. Good for FAQs but not for anything else more complex. Reviewed on: 17th March 2022

Cora is a life saver.you will never go wrong with Natwest

Natwest stuff thank you,one day i lost my card and the person who picked it went on a shopping spree but the fraud team reaction was quick they called me to find out if I was the one shopping and at the end i got my money back.keep it up. Reviewed on: 17th March 2022