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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Vote for Cora

5
Terrific help did everything I needed thanks Reviewed on: 17th March 2022
terry parker's avatar
terry parker

Quality

5
Quality really helped me out today Reviewed on: 17th March 2022
Finlay Geear's avatar
Finlay Geear

Very simple and effective to use

5
A really simple and effective way of resolving simple issues, saving considerable time and effort against having to call Reviewed on: 17th March 2022
Graham Burrough's avatar
Graham Burrough

Reliable Bot

5
I had an issue with my credit card, Cora was an easy service to use and found me an agent that could deal with my problem! Easy help and service. Reviewed on: 17th March 2022
Dylan Keegan's avatar
Dylan Keegan

Fast and Furious

5
I cant really complain. Customer service is second to none. Reviewed on: 17th March 2022
nelio siqueira's avatar
nelio siqueira

Immediate resolution

5
I had a query on my account, contacted the bank via the app messaging service and Cora responded immediately and resolved my issue. Reviewed on: 17th March 2022
Marjory's avatar
Marjory

Competent Cora

5
Quick efficient and comprehensive service. Reviewed on: 17th March 2022
William Stewart's avatar
William Stewart

Awful product

1
Sent me round in circles, completely failed to answer my simple request. Complete waste of my time. Reviewed on: 17th March 2022
Ian Edwards's avatar
Ian Edwards

Cheque deposits

5
Cora explained how to do this and was very helpful Reviewed on: 17th March 2022
Carolyn Terry's avatar
Carolyn Terry

THAT WAS SIMPLE!

5
It was a straighfforward and simple process to change my address with Cora online. Thank you Reviewed on: 17th March 2022
Marie Fisher's avatar
Marie Fisher

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