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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Dumb and Dumber

1
Google is more helpful, when Cora does not understand it just keep repeating the same question. Reviewed on: 17th March 2022

quick and efficient service

5
I have always received feedback that was helpful Reviewed on: 17th March 2022

works very well

5
Cora is a genius, very easy to use Reviewed on: 17th March 2022

Really quick and easy

5
Helpful, found the answer straight away Reviewed on: 17th March 2022

ISA Check

5
Very quick and simple. I was very impressed by the ease of use. Reviewed on: 17th March 2022

great help

5
this was so good to get thing on the go with a wrong payment thank you Reviewed on: 17th March 2022

Wonderful customer

5
They are wonderful customer who are rendering quality banking services to us. Reviewed on: 17th March 2022

Quick and helpful

5
Easy way to get information which sorted query easi Reviewed on: 17th March 2022

Vote for Cora

5
Terrific help did everything I needed thanks Reviewed on: 17th March 2022

Quality

5
Quality really helped me out today Reviewed on: 17th March 2022

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