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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
Using coral is fast and effective. I managed to close an account that I kept forgetting to do. Reviewed on: 17th March 2022
Sophie's avatar
Sophie

Great service

5
I received an excellent service on line to freeze my card when I lost it after I had a fall! I was half way across the world in Mexico I managed to freeze my card very easily and quickly Great response Reviewed on: 17th March 2022
Usha Benjamin's avatar
Usha Benjamin

Dumb and Dumber

1
Google is more helpful, when Cora does not understand it just keep repeating the same question. Reviewed on: 17th March 2022
Jim Spence's avatar
Jim Spence

quick and efficient service

5
I have always received feedback that was helpful Reviewed on: 17th March 2022
Suzan ElSadig's avatar
Suzan ElSadig

works very well

5
Cora is a genius, very easy to use Reviewed on: 17th March 2022
daniel snook's avatar
daniel snook

Really quick and easy

5
Helpful, found the answer straight away Reviewed on: 17th March 2022
katejennacross@gmail.com's avatar
[email protected]

ISA Check

5
Very quick and simple. I was very impressed by the ease of use. Reviewed on: 17th March 2022
Patrick Pugh's avatar
Patrick Pugh

great help

5
this was so good to get thing on the go with a wrong payment thank you Reviewed on: 17th March 2022
Roberta Lynas's avatar
Roberta Lynas

Wonderful customer

5
They are wonderful customer who are rendering quality banking services to us. Reviewed on: 17th March 2022
Pastor Adelani Ayeni's avatar
Pastor Adelani Ayeni

Quick and helpful

5
Easy way to get information which sorted query easi Reviewed on: 17th March 2022
georgina peacock's avatar
georgina peacock

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