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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

5
Very efficient and easy to use. I have nothing bad to say about the service. Reviewed on: 18th March 2022
David's avatar
David

Quick and efficient

5
Quick replies, always available. If Cora can't answer your questions, you are redirected to an agent. It works very well. Reviewed on: 18th March 2022
Elena 's avatar
Elena

Fast and effective

5
Coral was polite and was very helpful Reviewed on: 18th March 2022
Wez Johnson's avatar
Wez Johnson

very helpfull

5
very quick to help you with any problem you have use cora she is very good at her job Reviewed on: 18th March 2022
john mannick's avatar
john mannick

Brilliant service

5
It was quite user friendly and I actually love the concept Reviewed on: 17th March 2022
Anonymous's avatar
Anonymous

Great

5
Intuitive and very responsive. I was shocked at the level of detailed response it gave Reviewed on: 17th March 2022
Eddy Hasting-Owo's avatar
Eddy Hasting-Owo

So easy to use

5
Great technology so easy to use. Highly recommend Reviewed on: 17th March 2022
Callie woodrow's avatar
Callie woodrow

Best bot

5
Always found it easy to pop quick question trough with cora Reviewed on: 17th March 2022
Maria-Teodora Pop's avatar
Maria-Teodora Pop

Very quick to find the information I needed

5
Very easy and quick to find the information and the service that I need Reviewed on: 17th March 2022
Caroline Berry's avatar
Caroline Berry

Excellent service

5
So easy and quick to use delighted with this service Reviewed on: 17th March 2022
Brenda Shankey's avatar
Brenda Shankey

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