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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Fast and effective

5
Coral was polite and was very helpful Reviewed on: 18th March 2022

very helpfull

5
very quick to help you with any problem you have use cora she is very good at her job Reviewed on: 18th March 2022

Brilliant service

5
It was quite user friendly and I actually love the concept Reviewed on: 17th March 2022

Great

5
Intuitive and very responsive. I was shocked at the level of detailed response it gave Reviewed on: 17th March 2022

So easy to use

5
Great technology so easy to use. Highly recommend Reviewed on: 17th March 2022

Best bot

5
Always found it easy to pop quick question trough with cora Reviewed on: 17th March 2022

Very quick to find the information I needed

5
Very easy and quick to find the information and the service that I need Reviewed on: 17th March 2022

Excellent service

5
So easy and quick to use delighted with this service Reviewed on: 17th March 2022

Quick and easy

5
Using coral is fast and effective. I managed to close an account that I kept forgetting to do. Reviewed on: 17th March 2022

Great service

5
I received an excellent service on line to freeze my card when I lost it after I had a fall! I was half way across the world in Mexico I managed to freeze my card very easily and quickly Great response Reviewed on: 17th March 2022

Review NatWest Group - Cora: Digital assistant now

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